Is zendesk.de Safe? Security Analysis for Zendesk
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AI Summary
Zendesk is a leading enterprise software company specializing in AI-powered customer service solutions. Their platform supports multiple communication channels including SMS, app, phone, email, live chat, and social media, serving over 200,000 customers globally. The website demonstrates a mature digital presence with comprehensive multilingual support and a strong focus on AI integration to enhance customer service workflows. Technically, the site leverages modern frameworks such as Next.js and React, hosted behind Cloudflare for performance and security. Security posture is robust with HTTPS enforcement, security headers, and cookie consent mechanisms in place, although explicit incident response and vulnerability disclosure information are not publicly available. Overall, Zendesk presents a professional, trustworthy, and well-structured online presence aligned with enterprise standards.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates in the technology sector, focusing on SaaS customer service solutions enhanced by AI capabilities. Their market position is strong, targeting large enterprises and SMBs with a broad product portfolio including AI Agents, Copilot, ticketing systems, messaging, and workforce management. The company emphasizes trust and security, offering resources like a trust center and privacy protection pages. Their global reach is evident from multiple localized websites and language options. The business model is subscription-based SaaS, with revenue streams from software licenses and professional services. Partnerships and integrations are highlighted, supporting ecosystem growth. The website content and structure reflect a mature, enterprise-grade operation with consistent branding and high-quality content.
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a solid security posture with HTTPS enabled and key security headers such as X-Frame-Options, Strict-Transport-Security, and X-XSS-Protection configured. Cookie consent is managed via OneTrust, indicating GDPR compliance. No exposed sensitive data or vulnerable libraries were detected in the analysis. However, the absence of a public incident response contact or vulnerability disclosure page suggests room for improvement in transparency and security communication. The use of Cloudflare DNS and modern authentication libraries (MSAL) further strengthens security. Overall, Zendesk demonstrates good security hygiene appropriate for an enterprise SaaS provider.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated incident response and vulnerability disclosure page to improve transparency and trust.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Entdecken Sie KI-gestützte, preisgekrönte Kundenservice-Software, der über 200.000 Kund:innen vertrauen. Ob per SMS, App, Telefon, E-Mail, Live Chat oder auf Social Media – sorgen Sie auf jedem Supportkanal für zufriedene Kund:innen.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- Cookie consent mechanism
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and navigation.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 51 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
- •No domain protection locks enabled
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings