Is zendesk.es Safe? Security Analysis for Zendesk
Check if zendesk.es is a scam or legitimate. Free security scan and reviews.
AI Summary
Zendesk is a leading enterprise software company specializing in customer service solutions. Their platform offers a comprehensive suite of tools including ticket management, live chat, messaging, and AI-powered support agents, serving over 200,000 customers globally. The website reflects a mature digital presence with strong branding, professional content, and a clear focus on business clients seeking scalable customer service solutions. Technically, the site leverages modern frameworks such as Next.js and React, hosted on Amazon Cloudfront, ensuring fast performance and mobile optimization. Security is robust with HTTPS, security headers, and compliance with GDPR, supported by certifications like ISO 27001 and SOC 2. Privacy and cookie policies are comprehensive and include user consent mechanisms. Overall, the site demonstrates a high level of digital maturity and trustworthiness.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates in the technology sector, providing SaaS customer service software to enterprises. Their market position is strong, supported by a large customer base and recognized certifications. The business model focuses on subscription-based software services with AI integration to enhance customer support efficiency. The company targets medium to large enterprises globally, with a focus on improving customer experience through multichannel communication. Partnerships and integrations with marketing and analytics platforms like Marketo and Google Analytics indicate a sophisticated marketing ecosystem. The website content and structure support lead generation and customer engagement effectively.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (3)
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with enforced HTTPS, presence of key security headers (X-Frame-Options, HSTS, X-XSS-Protection), and no visible vulnerabilities or exposed sensitive data. The use of cookie consent banners and privacy policies indicates compliance with data protection regulations such as GDPR. Incident response contacts and a vulnerability disclosure policy are publicly available, reflecting readiness for security incidents. However, explicit Content Security Policy headers are not clearly identified and could be enhanced. Overall, the security measures align well with industry best practices for enterprise SaaS providers.
Strategic Recommendations
Priority Actions for Security Improvement
Implement explicit Content Security Policy (CSP) headers to further mitigate XSS risks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Zendesk es un galardonado software de servicio al cliente en el que confían más de 200 000 clientes. Ofrece comunicación multicanal por SMS, móvil, teléfono, correo electrónico, chat en vivo y redes sociales.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Content Security Policy (implied by headers)
- Cookie consent mechanism
- Security and privacy policies publicly available
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and multimedia.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 44 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings