Is zendesk.fr Safe? Security Analysis for Zendesk
Check if zendesk.fr is a scam or legitimate. Free security scan and reviews.
AI Summary
Zendesk is a leading global provider of AI-powered customer service solutions, offering a comprehensive platform that supports multiple communication channels including SMS, email, chat, and social media. The company targets a broad audience ranging from startups to large enterprises across various industries such as technology, retail, finance, healthcare, and telecommunications. Their market position is strong, supported by a large customer base and recognized certifications like ISO 27001. Technically, the website is built on modern frameworks such as React and Next.js, hosted on AWS Cloudfront, and integrates advanced marketing and analytics tools while maintaining good performance and accessibility standards. Security posture is robust with HTTPS enforcement, security headers, and GDPR-compliant privacy and cookie policies. No critical vulnerabilities or exposed sensitive data were detected. The domain WHOIS data is not publicly available, consistent with AFNIC policies for .fr domains, but the website's content and security indicators strongly support its legitimacy. Overall, Zendesk demonstrates a mature digital presence with strong business credibility and security practices.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates a SaaS business model focused on customer service and engagement platforms enhanced with AI capabilities. Their revenue streams likely include subscription fees for various service tiers and add-ons. The company serves a diverse customer base including enterprises, SMBs, and startups, with tailored solutions for different sectors. Their partnership ecosystem includes event platforms and support services, enhancing customer engagement and brand presence. Growth indicators include frequent updates, multilingual support, and a comprehensive product portfolio. Strategic observations highlight Zendesk's emphasis on AI integration and workflow improvement, positioning them as a technology leader in customer experience management.
Security Posture Analysis
Comprehensive Security Assessment
Zendesk exhibits a mature security posture with enforced HTTPS, presence of key security headers, and GDPR-compliant privacy and cookie policies. The website does not expose sensitive data or use vulnerable libraries in the visible content. However, there is room for improvement by adding additional security headers such as Content Security Policy and Referrer-Policy. Incident response contact information and vulnerability disclosure mechanisms were not found on the main site, which could be enhanced to improve transparency and readiness. Overall, the security culture appears strong, aligned with industry standards and certifications like ISO 27001.
Strategic Recommendations
Priority Actions for Security Improvement
Implement a Content Security Policy (CSP) header to mitigate cross-site scripting risks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Solution primée de service client basé sur l’IA, utilisée par plus de 200 000 clients, permettant de répondre aux attentes clients via SMS, mobile, téléphone, e-mail, chat et réseaux sociaux.
excellent
consistent
Technical Stack
fast
excellent
good
excellent
Security Assessment
- HTTPS enforced
- Security headers present
- Cookie consent mechanism implemented
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 36 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings