Is zendesk.hk Safe? Security Analysis for Zendesk
Check if zendesk.hk is a scam or legitimate. Free security scan and reviews.
AI Summary
Zendesk is a leading global provider of AI-driven customer service software, trusted by over 200,000 customers worldwide. The website offers a comprehensive suite of products including AI agents, Copilot, ticketing systems, messaging, voice, and workforce management solutions. The business model is SaaS-based, targeting enterprises and SMBs with localized content for the Hong Kong market. The site demonstrates a mature digital infrastructure leveraging modern web technologies such as Next.js, React, and cloud CDN services, ensuring fast performance and excellent mobile optimization. Security posture is strong with HTTPS enforcement, security headers, and cookie consent mechanisms in place, although some enhancements like CSP headers and security.txt publication could further improve security. Overall, the website is professional, trustworthy, and compliant with privacy regulations, reflecting Zendesk's market leadership and commitment to customer data protection.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk maintains a strong market position as a technology leader in customer service software, with a broad product portfolio and global reach. The company targets a diverse customer base including enterprises, SMBs, and startups across multiple industries such as retail, finance, healthcare, and telecommunications. The website's multilingual support and regional domains indicate a strategic focus on localization and market penetration. Integration with marketing and analytics tools like Marketo and Google Analytics supports data-driven growth and customer engagement. The absence of direct contact emails or phone numbers suggests a preference for managed contact channels via forms and support portals, aligning with enterprise-grade service models.
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a high level of security maturity with enforced HTTPS, presence of key security headers (X-Frame-Options, HSTS, X-XSS-Protection), and compliance with cookie consent regulations via OneTrust. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the lack of explicit incident response contact information and vulnerability disclosure mechanisms represents an area for improvement. The use of modern authentication libraries and analytics scripts is balanced with privacy compliance efforts. Overall, the security posture supports business continuity and customer trust but could benefit from enhanced transparency and additional security controls.
Strategic Recommendations
Priority Actions for Security Improvement
Implement a Content-Security-Policy (CSP) header to mitigate cross-site scripting risks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
探索由人工智能驅動、屢獲殊榮以及深受20萬客戶信賴的客戶服務軟件。 透過簡訊、行動裝置、電話、電郵、即時交談以及社交媒體來提高客戶滿意度。
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- Cookie consent with OneTrust
- No exposed sensitive data in HTML
- Use of modern authentication libraries
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 55 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings