Is zendesk.it Safe? Security Analysis for Zendesk
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AI Summary
Zendesk is a leading enterprise software company specializing in AI-powered customer service solutions. Their platform supports multiple communication channels including SMS, email, chat, and social media, serving over 200,000 customers globally. The website demonstrates a mature digital presence with modern technologies such as React and Next.js, supported by robust CDN infrastructure. Security posture is strong with HTTPS, security headers, and cookie consent mechanisms in place. However, the absence of WHOIS data is notable but does not detract from the overall trustworthiness given the brand's reputation. The site is well-optimized for performance, accessibility, and SEO, providing an excellent user experience. Strategic recommendations include enhancing security headers and expanding transparency on data retention policies.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates in the technology sector, focusing on SaaS customer service solutions with AI integration. Their market position is strong, targeting enterprises and businesses of all sizes. The company offers a broad product suite including AI agents, ticketing, messaging, and workforce management. The website supports multiple languages and regions, indicating a global footprint. Marketing and analytics tools such as Marketo and Google Tag Manager are used for customer engagement and data-driven insights. The absence of direct contact emails or phone numbers suggests a preference for managed contact channels via forms and support portals. The brand maintains consistent and professional content, reinforcing credibility and trust.
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS with strong SSL configuration and includes key security headers like X-Frame-Options and Strict-Transport-Security. Cookie consent is implemented via OneTrust, indicating GDPR compliance. No exposed sensitive data or vulnerable libraries were detected in the analysis. The site uses third-party scripts for analytics and marketing, which should be regularly audited to mitigate supply chain risks. Incident response and vulnerability disclosure information are not publicly available, which could be improved to enhance transparency. Overall, the security maturity is high, suitable for an enterprise-grade SaaS provider.
Strategic Recommendations
Priority Actions for Security Improvement
Implement a comprehensive Content-Security-Policy header to mitigate XSS and data injection risks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Software per il servizio clienti basato sull'intelligenza artificiale pluripremiato e usato da oltre 200.000 clienti. Offre soluzioni di assistenza tramite SMS, cellulare, telefono, email, chat e social media.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- Cookie consent mechanism
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content in Italian language.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Strict-Transport-Security configuration
LOWCurrent value: "max-age=0; preload"
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No DMARC reporting
LOWDMARC aggregate reports not configured
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 40 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings