Is zendesk.nl Safe? Security Analysis for Zendesk
Check if zendesk.nl is a scam or legitimate. Free security scan and reviews.
AI Summary
Zendesk is a leading global provider of AI-driven customer service software solutions, trusted by over 200,000 customers. The company offers a comprehensive suite of products including AI agents, ticketing systems, messaging, live chat, voice, and workforce management, targeting businesses of all sizes from startups to large enterprises. The website is professionally designed, multilingual, and optimized for performance and accessibility, reflecting a mature digital presence. Technically, Zendesk employs modern web frameworks such as Next.js, integrates with major marketing and analytics platforms like Google Tag Manager and Marketo, and uses AWS Cloudfront for hosting and CDN services. Security is robust with HTTPS enforced, appropriate security headers, and cookie consent mechanisms in place. However, explicit incident response and vulnerability disclosure information are not publicly available, which could be improved. Overall, the site demonstrates a high level of professionalism, security, and compliance, supporting Zendesk's strong market position in the customer service technology sector.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates a SaaS business model focused on customer service and support software enhanced with AI capabilities. Its market positioning is strong, serving a broad customer base including enterprises, SMBs, and startups across multiple industries such as technology, retail, finance, healthcare, and telecommunications. The company maintains a global footprint with localized websites and language support. Zendesk's competitive advantages include its AI-driven product suite, extensive integrations, and a well-established brand. The company leverages partnerships and events like the Zendesk AI Summit to engage its ecosystem. Revenue streams are primarily subscription-based. The website content and structure indicate a focus on customer satisfaction, innovation, and trust-building.
Security Posture Analysis
Comprehensive Security Assessment
Zendesk's security posture is solid, with enforced HTTPS, presence of key security headers (X-Frame-Options, HSTS, X-XSS-Protection), and cookie consent aligned with GDPR requirements. The site avoids exposing sensitive data and uses modern authentication libraries. However, the absence of publicly available incident response contacts and vulnerability disclosure policies represents a compliance gap. No vulnerable libraries or security issues were detected in the analyzed content. The company demonstrates a mature security culture but could enhance transparency and readiness by publishing detailed security policies and response procedures.
Strategic Recommendations
Priority Actions for Security Improvement
Publish explicit incident response and security contact information on the website.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Ontdek onze AI-gedreven bekroonde klantenservicesoftware, vertrouwd door 200.000 klanten. Zorg voor tevreden klanten via sms, mobiele apparaten, telefoon, e-mail, live chat en social media.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- Cookie consent with opt-in categories
- No exposed sensitive data in HTML
- Use of modern authentication libraries
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 41 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
- •No domain protection locks enabled
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings