Is zendesk.tw Safe? Security Analysis for Zendesk
Check if zendesk.tw is a scam or legitimate. Free security scan and reviews.
AI Summary
Zendesk is a globally recognized provider of customer service software solutions, offering a comprehensive AI-powered platform trusted by over 200,000 customers. The Taiwan localized website presents a professional, well-structured, and content-rich portal tailored for enterprise and SMB audiences in the region. Technically, the site leverages modern frameworks such as Next.js and React, hosted on AWS CloudFront CDN, ensuring fast performance and mobile optimization. Security posture is strong with HTTPS enforcement, standard security headers, and cookie consent mechanisms, although there is room for improvement in CSP implementation and incident response transparency. Overall, the domain registration and WHOIS data align well with the business claims, supporting high legitimacy and trustworthiness.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates in the technology sector, focusing on SaaS customer service solutions enhanced with AI capabilities. Their business model targets enterprises and small to medium businesses, providing tools for ticketing, messaging, voice, and workforce management. The company maintains a strong global presence with localized sites and multi-language support, indicating a mature partnership ecosystem and strategic market positioning. The website reflects a consistent brand image and professional content, reinforcing Zendesk's market leadership and customer trust.
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a mature security posture with HTTPS, security headers like X-Frame-Options and HSTS, and cookie consent compliance. No critical vulnerabilities or exposed sensitive data were detected. However, the absence of a security.txt file and incident response contact details suggests areas for enhancement. Compliance with GDPR is indicated through privacy policies and cookie management. The use of third-party scripts is well managed but requires ongoing monitoring to mitigate supply chain risks.
Strategic Recommendations
Priority Actions for Security Improvement
Implement a Content Security Policy (CSP) header to mitigate cross-site scripting risks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Zendesk 是屢獲殊榮的客戶服務軟體，深受超過 200,000 家客戶信賴。 透過簡訊、行動裝置、電話、電子郵件、即時交談以及社群媒體提高客戶滿意度。
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- Cookie consent mechanism
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 45 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings