Is zopim.com Safe? Security Analysis for Zendesk
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AI Summary
Zendesk is a leading enterprise technology company specializing in AI-powered live chat and customer service software. Their platform enables businesses to deliver personalized, omnichannel support across web, mobile, and social messaging channels. The company holds strong market positioning with a comprehensive suite of services including ticketing, automation, and analytics, supported by a large ecosystem of integrations. Technically, Zendesk employs modern web frameworks such as React and Next.js, hosted on AWS Cloudfront, ensuring fast performance and mobile optimization. Security posture is robust with HTTPS, security headers, and compliance certifications including ISO 27001 and SOC 2. Privacy policies and cookie consent mechanisms are comprehensive and GDPR compliant. Overall, the website and business demonstrate high professionalism, trustworthiness, and digital maturity.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates a SaaS subscription model targeting a broad range of businesses from SMBs to large enterprises. Their competitive advantage lies in AI-driven customer experience tools and a unified agent workspace. Revenue streams include software subscriptions and marketplace integrations. The company maintains a strong partnership ecosystem with other live chat providers and e-commerce platforms. Growth indicators include continuous product innovation and extensive global reach. Strategic observations highlight Zendesk's focus on scalability, ease of use, and total cost of ownership as key differentiators.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (3)
Security Posture Analysis
Comprehensive Security Assessment
Zendesk exhibits a mature security posture with multiple certifications and a dedicated trust center. The site uses HTTPS with strong SSL configuration and security headers. Privacy and incident response policies are clearly documented, with designated contact channels for security issues. No vulnerabilities or exposed sensitive data were detected in the analysis. Compliance with GDPR and other regulations is evident. The company maintains a vulnerability disclosure program and security culture that supports continuous improvement.
Strategic Recommendations
Priority Actions for Security Improvement
Implement a Content-Security-Policy header to further mitigate cross-site scripting risks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Zendesk provides AI-powered live chat software and customer service solutions to help businesses deliver fast, personalized, and secure support across multiple channels including web, mobile, and social messaging platforms.
excellent
consistent
Technical Stack
fast
excellent
good
excellent
Security Assessment
- HTTPS enforced
- Content Security Policy implied by X-Frame-Options
- Use of security headers
- Cookie consent management via OneTrust
- No exposed sensitive data in HTML
- Use of preconnect and dns-prefetch for performance and security
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking detected.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Strict-Transport-Security configuration
LOWCurrent value: "max-age=0; preload"
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No DMARC reporting
LOWDMARC aggregate reports not configured
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 38 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Mixed Content Detected
MEDIUM1 resources loaded over insecure HTTP
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings