Is bolddesk.com Safe? Security Analysis for BoldDesk
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
BoldDesk is a technology company offering next-generation AI-powered customer service software, including help desk ticketing, live chat, omnichannel support, and knowledge base solutions. Positioned as an enterprise-gra… Unlock the full Guard report to read the complete analysis.
Detected Technologies
Security Headers
3 findings
80/100
GDPR Compliance
No critical findings yet
100/100
NIS2 Compliance
8 findings
17/100
Email Security
No critical findings yet
100/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Snapshot shown below. Unlock the full AI report for complete market insights, audience profiling, and step-by-step recommendations.
Business Intelligence
Market & Strategic Analysis
BoldDesk operates in the competitive SaaS customer service software market, leveraging AI to differentiate its offerings. Its affiliate program and partnership with Syncfusion suggest strategic marketing and ecosystem integration. The business model focuses on subscription-based software delivery with a comprehensive feature set appealing to startups, small businesses, and enterprises. The website content and structured data reflect a well-organized marketing approach targeting business customers. The absence of direct contact emails or phone numbers suggests reliance on web forms and support portals for customer engagement. The company maintains multiple service subdomains for support, developer APIs, feedback, and status monitoring, indicating operational maturity.
Security Posture Analysis
Comprehensive Security Assessment
The website employs HTTPS with strong SSL configuration and security headers, uses Google reCAPTCHA to mitigate spam, and implements a detailed cookie consent mechanism compliant with GDPR. However, it lacks publicly available security policies, incident response procedures, and vulnerability disclosure information, which are important for transparency and trust. No vulnerabilities or exposed sensitive data were detected in the HTML content. The use of third-party scripts is managed with lazy loading and CSP considerations, reducing attack surface. Overall, the security posture is good but could be improved by publishing explicit security documentation and incident contacts.
Strategic Recommendations
Priority Actions for Security Improvement
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✨Observations
AI-powered comprehensive website and business analysis.
A preview of your strategic observations is visible. Upgrade to unlock the full competitive positioning, trust signals, and branding checklist.
AI-Enhanced Website Analysis
Business Insights
BoldDesk
Boost your support with BoldDesk AI customer service software. Get an enterprise-grade help desk, live chat & knowledge base all at an unbeatable price.
excellent
consistent
Technical Stack
fast
excellent
good
excellent
Security Assessment
- HTTPS enforced
- Google reCAPTCHA integration
- Cookie consent with granular controls
- No exposed sensitive data in HTML
- Use of CSP and script lazy loading
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and interactive features.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Some header findings are shown. Unlock to see the full checklist, impacted endpoints, and remediation guidance.
Security Headers
HTTP security headers analysis
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended) Unlock the full report to read the complete fix.
Weak Referrer-Policy configuration
LOWCurrent value: "no-referrer-when-downgrade" Unlock the full report to read the complete fix.
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages Unlock the full report to read the complete fix.
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
Preview of GDPR checkpoints is visible. Unlock to reveal full evidence, policy excerpts, and DPIA guidance.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
You can see headline NIS2 checks. Upgrade to access the full control mapping, severity breakdown, and remediation plan.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures Unlock the full report to read the complete fix.
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure Unlock the full report to read the complete fix.
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management Unlock the full report to read the complete fix.
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans Unlock the full report to read the complete fix.
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity Unlock the full report to read the complete fix.
No security contact information
HIGHNIS2 requires clear incident reporting channels Unlock the full report to read the complete fix.
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure Unlock the full report to read the complete fix.
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts Unlock the full report to read the complete fix.
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Quick view of email authentication checks is provided. Unlock to uncover full DNS evidence, record diffs, and fix scripts.
Email Security
SPF, DKIM, and DMARC validation
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
This is a teaser of the TLS audit. Unlock to view certificate chains, cipher support tables, and remediation steps.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 39 days Unlock the full report to read the complete fix.
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak Unlock the full report to read the complete fix.
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints Unlock the full report to read the complete fix.
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
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DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain Unlock the full report to read the complete fix.
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
See a glimpse of exposed services. Unlock to access full port inventories, CVE lookups, and mitigation priorities.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports Unlock the full report to read the complete fix.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Unlock to view the complete technical breakdown, stack fingerprinting, and hardening checklist.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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