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Is chatterresearch.com a Scam? Security Check Results - Chatter by Stingray

chatterresearch.com Security Report Summary

chatterresearch.com received a security score of 58 out of 100 in Guard's comprehensive security analysis, classified as "Elevated Risk". This report covers Chatter by Stingray's website security posture. Chatter by Stingray operates in the Retail industry in Canada.

Chatter by Stingray is a Canadian-based technology company specializing in AI-driven customer feedback solutions tailored for the retail sector. Their platform leverages conversational AI and natural language processing to gather real-time customer insights, enabling retailers to improve customer experience, increase sales, and enhance employee engagement. The company positions itself as a modern, innovative player in the customer experience management space, supported by a professional website and notable client logos such as Fanatics and Staples. Technically, the website is built on WordPress with a robust tech stack including Gravity Forms for data collection, Google Analytics and Hotjar for analytics and user behavior tracking, and a cookie consent mechanism ensuring GDPR compliance. The site demonstrates good mobile optimization, SEO practices, and accessibility features, although some security headers could be improved. From a security perspective, the site enforces HTTPS and uses reCAPTCHA v3 on forms, indicating a baseline security posture. However, the absence of explicit security policies, incident response contacts, and vulnerability disclosure mechanisms suggests room for maturity. The missing WHOIS data for the domain raises some concerns about transparency but does not detract significantly from the overall legitimacy given the professional presentation and business information. Overall, the website scores well on content quality, technical implementation, and privacy compliance, with moderate scores on security posture and business credibility. Strategic recommendations include enhancing security headers, publishing security policies, and verifying domain registration details to improve trust and compliance.

The security scan identified 34 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: WordPress, Gravity Forms, Google Analytics, MonsterInsights, jQuery, Hotjar, WPBakery Page Builder, Cookie Law Info plugin.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and AI-powered business intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is chatterresearch.com Safe? Security Analysis for Chatter by Stingray

https://chatterresearch.com

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RetailCanadamedium
WordPressGravity FormsGoogle AnalyticsMonsterInsightsjQuery+3 more
Analyzed 7/16/2025Completed 11:35:59 PM8mo ago
58
Security Score
MEDIUM RISK

Above Retail avg (56)

10,000+

Domains scanned

500+

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SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

AI Summary

Chatter by Stingray is a Canadian-based technology company specializing in AI-driven customer feedback solutions tailored for the retail sector. Their platform leverages conversational AI and natural language processing to gather real-time customer insights, enabling retailers to improve customer experience, increase sales, and enhance employee engagement. The company positions itself as a modern, innovative player in the customer experience management space, supported by a professional website and notable client logos such as Fanatics and Staples. Technically, the website is built on WordPress with a robust tech stack including Gravity Forms for data collection, Google Analytics and Hotjar for analytics and user behavior tracking, and a cookie consent mechanism ensuring GDPR compliance. The site demonstrates good mobile optimization, SEO practices, and accessibility features, although some security headers could be improved. From a security perspective, the site enforces HTTPS and uses reCAPTCHA v3 on forms, indicating a baseline security posture. However, the absence of explicit security policies, incident response contacts, and vulnerability disclosure mechanisms suggests room for maturity. The missing WHOIS data for the domain raises some concerns about transparency but does not detract significantly from the overall legitimacy given the professional presentation and business information. Overall, the website scores well on content quality, technical implementation, and privacy compliance, with moderate scores on security posture and business credibility. Strategic recommendations include enhancing security headers, publishing security policies, and verifying domain registration details to improve trust and compliance.

Detected Technologies

WordPressGravity FormsGoogle AnalyticsMonsterInsightsjQueryHotjarWPBakery Page BuilderCookie Law Info plugin

12 urgent findings need attention

12 high

  • + 4 more findings in the full report below
Continuous monitoring

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Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.

Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

8 findings

15/100

GDPR Compliance

2 findings

70/100

NIS2 Compliance

9 findings

2/100

Email Security

4 findings

75/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

Chatter by Stingray operates in the retail technology sector, offering SaaS solutions that integrate AI and NLP to transform customer feedback into actionable insights. Their business model focuses on subscription-based software services targeting retail chains and customer experience leaders. The presence of major clients and a focus on role-based dashboards and automated engagement modules indicate a competitive advantage in delivering tailored insights. The company’s partnership with Stingray suggests a solid backing and potential for growth. The website content and structure reflect a mature marketing approach aimed at decision-makers in retail and digital leadership roles.

Extracted Contact Information

Marketing Intelligence Data

Security Posture Analysis

Comprehensive Security Assessment

The website demonstrates a foundational security posture with HTTPS enforcement and use of Google reCAPTCHA v3 to protect forms from abuse. Cookie consent mechanisms align with GDPR requirements, enhancing privacy compliance. However, the lack of explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options represents a gap that could expose the site to certain web-based attacks. No evidence of incident response or vulnerability disclosure policies was found, which limits transparency and preparedness. The missing WHOIS data reduces domain trustworthiness and should be addressed. Overall, the security maturity is moderate but can be improved with targeted enhancements.

Strategic Recommendations

Priority Actions for Security Improvement

1

Implement and enforce security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to mitigate common web vulnerabilities.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

Chatter by Stingray

Description:

Chatter Research, a customer feedback tool, uses AI-driven, conversational surveys to provide a better feedback experience for your customers and higher quality data for your company. Our conversation engine interprets responses in real-time to deliver actionable insights when they matter.

Key Services:
Online reviews managementDigital experience analyticsConversational AI surveysRole-based dashboardsAutomated customer engagement modules
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
WordPressGravity FormsGoogle AnalyticsMonsterInsightsjQueryHotjarWPBakery Page BuilderCookie Law Info plugin
Frameworks:
WPBakery Page Builder
Platforms:
WordPress CMS
Performance:

moderate

Mobile:

good

Accessibility:

basic

SEO:

good

Security Assessment

Security Score:
80/100
Best Practices:
  • HTTPS enforced
  • Use of reCAPTCHA v3 on forms
  • Cookie consent banner with customization
  • No exposed sensitive data in HTML

Analytics & Tracking

Services:
Google AnalyticsMonsterInsightsHotjar
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Tracking Pixels:
Hotjar
Marketing Tools:
MonsterInsights
Transparency Level:good

Website Quality Assessment

Design Quality:excellent
User Experience:good
Content Relevance:excellent
Navigation Clarity:good
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is fully accessible with rich content and no blocking mechanisms

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

15/100
Score

Missing Strict-Transport-Security header

HIGH

Forces HTTPS connections

Missing X-Frame-Options header

HIGH

Prevents clickjacking attacks

Missing X-Content-Type-Options header

MEDIUM

Prevents MIME type sniffing

Missing Content-Security-Policy header

HIGH

Controls resources the browser is allowed to load

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Missing Referrer-Policy header

LOW

Controls referrer information sent with requests

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

70/100
Score

No Cookie Policy found

HIGH

GDPR requires clear information about cookie usage

No Cookie Consent Banner found

HIGH

GDPR requires explicit consent for non-essential cookies

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy0% confidence
Contact Information Found90% confidence
emailphone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

2/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

Critical sector without clear security compliance

HIGH

Detected sectors: energy, transport, digital

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

75/100
Score

DMARC not enforcing

MEDIUM

DMARC policy is set to "none"

No BIMI Record

LOW

BIMI displays brand logos in email clients

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:servers.mcsv.net include:_spf.google.com include:customeriomail.com ~all
DNS Lookups:3/10
Policy:~all
DKIM Selectors Found
Selector:google(1416-bit rsa)
Selector:k1(1296-bit rsa)
Selector:s1(1440-bit rsa)
DMARC Details
Policy:none
Aggregate Reports:postmaster@chatterresearch.com

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

42/100
Score

Weak Protocols Supported

HIGH

Server supports weak protocols: TLSv1.1

OCSP Stapling Not Enabled

LOW

OCSP stapling improves performance and privacy

Certificate Transparency Not Implemented

LOW

Certificate is not logged in Certificate Transparency logs

SSL Certificate Expires Within 90 Days

MEDIUM

SSL certificate expires in 71 days

Weak SSL Key Length

HIGH

SSL certificate uses 256-bit key, which is considered weak

Mixed Content Detected

MEDIUM

1 resources loaded over insecure HTTP

Partial SSL/TLS Assessment

LOW

Completed 3 of 4 security checks due to time constraints

Protocol Support

TLSv1.3TLSv1.2TLSv1.1

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

80/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

DMARC Policy Set to None

LOW

DMARC is configured but not enforcing any policy

Domain Registration Details

Domain Age
9 years(mature)
Expiry Risk
low(86 days)
Protection Level
strongDNSSEC OFF

DNS Records

A Records:149.248.57.81
Name Servers:
ns-1188.awsdns-20.org
ns-1803.awsdns-33.co.uk
ns-265.awsdns-33.com
ns-903.awsdns-48.net
MX Records:
10: aspmx3.googlemail.com
5: alt1.aspmx.l.google.com
10: aspmx2.googlemail.com
1: aspmx.l.google.com
5: alt2.aspmx.l.google.com
SOA:Serial: 1, TTL: 86400s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:41ms

SPF Analysis

SPF Record:
v=spf1 include:servers.mcsv.net include:_spf.google.com include:customeriomail.com ~all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does chatterresearch.com compare?

See how chatterresearch.com stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on a WordPress CMS platform utilizing popular plugins such as Gravity Forms for form management and MonsterInsights for Google Analytics integration. The use of WPBakery Page Builder indicates a drag-and-drop design approach facilitating content management. Analytics tools include Google Analytics and Hotjar, providing comprehensive user behavior insights. The site loads asynchronously loaded scripts and uses modern fonts from Google Fonts, contributing to performance optimization. Mobile responsiveness is good, and SEO is supported by Rank Math plugin metadata. However, some security headers are missing, and performance could be further optimized by reviewing script loading and caching strategies.
Professional PDF & Marketing Data

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PDF Report & Export

PDF download, email delivery, unlock code

39.90 €one-time • Incl. 21% VAT

Marketing Intelligence

Contact emails, phone numbers & warm leads

49.90 €one-time • Incl. 21% VAT

Plan Comparison

FeaturePDF ReportMarketing+
Full security analysis
Professional PDF export
Email delivery
Lifetime access + unlock code
Contact emails & phones
Marketing outreach data

Already purchased?

Order summary

Domainchatterresearch.com
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

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