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Is cloudways.com a Scam? Security Check Results - Cloudways

cloudways.com Security Report Summary

cloudways.com received a security score of 67 out of 100 in Guard's comprehensive security analysis, classified as "Moderate Risk". This report covers Cloudways's website security posture. Cloudways operates in the Technology industry in N/a.

Cloudways is a managed cloud hosting platform catering primarily to SMBs, agencies, developers, and ecommerce businesses. It offers customizable managed hosting solutions for popular applications such as WordPress, Magento, Laravel, and PHP apps, with full control over server and cloud provider choice. The company positions itself as a market leader in SMB hosting, trusted by over 100,000 businesses globally and rated #1 on G2. Key services include Cloudways Flexible hosting, Cloudways Autonomous hosting for high traffic sites, client billing and reporting automation, and various add-ons including Cloudflare CDN and malware protection. The platform also integrates AI-powered troubleshooting via Cloudways AI Copilot.

The security scan identified 25 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: WordPress, PHP, JavaScript, SVG graphics, Google Tag Manager (commented out), Intercom chat widget.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and AI-powered business intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is cloudways.com Safe? Security Analysis for Cloudways

https://cloudways.com

Check if cloudways.com is a scam or legitimate. Free security scan and reviews.

TechnologyN/alarge
WordPressPHPJavaScriptSVG graphicsGoogle Tag Manager (commented out)+1 more
Analyzed 10/7/2025Completed 5:37:53 PM6mo ago
67
Security Score
MEDIUM RISK

Below Technology avg (72)

10,000+

Domains scanned

500+

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Domaincloudways.com
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SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

AI Summary

Cloudways is a managed cloud hosting platform catering primarily to SMBs, agencies, developers, and ecommerce businesses. It offers customizable managed hosting solutions for popular applications such as WordPress, Magento, Laravel, and PHP apps, with full control over server and cloud provider choice. The company positions itself as a market leader in SMB hosting, trusted by over 100,000 businesses globally and rated #1 on G2. Key services include Cloudways Flexible hosting, Cloudways Autonomous hosting for high traffic sites, client billing and reporting automation, and various add-ons including Cloudflare CDN and malware protection. The platform also integrates AI-powered troubleshooting via Cloudways AI Copilot.

Detected Technologies

WordPressPHPJavaScriptSVG graphicsGoogle Tag Manager (commented out)Intercom chat widget

12 urgent findings need attention

12 high

  • + 4 more findings in the full report below
Continuous monitoring

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Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.

Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

4 findings

55/100

GDPR Compliance

4 findings

35/100

NIS2 Compliance

8 findings

10/100

Email Security

1 finding

95/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

Cloudways operates a B2B SaaS model focused on managed cloud hosting with a strong emphasis on performance, scalability, and ease of use. The company targets agencies, developers, and SMBs needing reliable hosting with minimal complexity. Its partnership ecosystem includes major cloud providers such as DigitalOcean, Vultr, Linode, AWS, and Google Cloud. The presence of an affiliate program and agency partner program indicates a growth strategy leveraging partnerships and referrals. The company demonstrates strong branding consistency and trust signals through client testimonials and industry ratings. However, the absence of publicly available WHOIS data introduces some uncertainty in domain registration transparency.

Security Posture Analysis

Comprehensive Security Assessment

The website enforces HTTPS and uses security add-ons like malware protection, indicating a good baseline security posture. However, no explicit security headers were detected in the HTML, and there is no published security policy or incident response contact information. The lack of a vulnerability disclosure program or security.txt file suggests room for improvement in transparency and proactive security communication. No vulnerabilities or exposed sensitive data were found in the content. Overall, the security posture is solid but could be enhanced by publishing formal security policies and implementing recommended HTTP security headers.

Strategic Recommendations

Priority Actions for Security Improvement

1

Publish a dedicated security policy page and incident response contact information to improve transparency and trust.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

Cloudways

Description:

Managed hosting platform trusted by 100,000+ businesses offering customizable managed hosting for WordPress, Magento, Laravel & PHP apps with full control over server and cloud choice.

Key Services:
Managed cloud hostingCloudways Flexible hostingCloudways Autonomous hostingClient billing & reporting automationAdd-ons like Cloudflare CDN, SafeUpdates, Malware ProtectionAI Copilot for troubleshooting
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
WordPressPHPJavaScriptSVG graphicsGoogle Tag Manager (commented out)Intercom chat widget
Frameworks:
WPML (WordPress Multilingual Plugin)All in One SEO (AIOSEO)
Performance:

fast

Mobile:

excellent

Accessibility:

good

SEO:

excellent

Security Assessment

Security Score:
85/100
Best Practices:
  • HTTPS enforced
  • Use of security add-ons like Malware Protection
  • No exposed sensitive data found in HTML
  • Use of Intercom with async loading

Analytics & Tracking

Services:
Google Tag Manager (commented out)
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Tracking Pixels:
Google Tag Manager (commented out)
Marketing Tools:
Intercom
Transparency Level:good

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is fully accessible with rich content and professional design.

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

55/100
Score

Missing Strict-Transport-Security header

HIGH

Forces HTTPS connections

Missing Content-Security-Policy header

HIGH

Controls resources the browser is allowed to load

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Weak Referrer-Policy configuration

LOW

Current value: "same-origin"

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

35/100
Score

No Privacy Policy found

HIGH

GDPR requires a clear and accessible privacy policy

No Cookie Policy found

HIGH

GDPR requires clear information about cookie usage

No Cookie Consent Banner found

HIGH

GDPR requires explicit consent for non-essential cookies

Third-party services without privacy policy

HIGH

Detected services: Google Analytics, Facebook, Twitter, LinkedIn, YouTube

GDPR Compliance Analysis

Privacy Policy0% confidence
Cookie Policy0% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

10/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

Critical sector without clear security compliance

HIGH

Detected sectors: energy, transport, banking, digital

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

95/100
Score

Complex SPF record

LOW

Too many include statements can cause lookup limits

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:mail.zendesk.com include:spf.mandrillapp.com include:stspg-customer.com include:helpscoutemail.com include:_spf.elasticemail.com include:_spf.google.com include:spf.digitalocean.com -all
DNS Lookups:7/10
Policy:-all
DKIM Selectors Found
Selector:google(1512-bit rsa)
Selector:k1(1296-bit rsa)
Selector:s1(1440-bit rsa)
DMARC Details
Policy:reject
Subdomain Policy:none
Aggregate Reports:dmarc-reports@cloudways.com
Forensic Reports:dmarc-reports@cloudways.com
MTA-STS Details

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

77/100
Score

Weak Protocols Supported

HIGH

Server supports weak protocols: TLSv1.1

OCSP Stapling Not Enabled

LOW

OCSP stapling improves performance and privacy

Certificate Transparency Not Implemented

LOW

Certificate is not logged in Certificate Transparency logs

Partial SSL/TLS Assessment

LOW

Completed 3 of 4 security checks due to time constraints

Protocol Support

TLSv1.2TLSv1.3TLSv1.1

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

80/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

Domain Delete Lock Not Enabled

LOW

Domain can be deleted without additional verification

Domain Registration Details

Domain Age
16 years(mature)
Expiry Risk
none(2012 days)
Protection Level
basicDNSSEC OFF

DNS Records

A Records:104.18.246.27, 104.18.247.27
Name Servers:
ns0.dnsmadeeasy.com
ns1.dnsmadeeasy.com
ns2.dnsmadeeasy.com
ns3.dnsmadeeasy.com
ns4.dnsmadeeasy.com
MX Records:
1: aspmx.l.google.com
5: alt2.aspmx.l.google.com
5: alt1.aspmx.l.google.com
10: alt4.aspmx.l.google.com
10: alt3.aspmx.l.google.com
SOA:Serial: 2009010307, TTL: 180s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:73ms

SPF Analysis

SPF Record:
v=spf1 include:mail.zendesk.com include:spf.mandrillapp.com include:stspg-customer.com include:helpscoutemail.com include:_spf.elasticemail.com include:_spf.google.com include:spf.digitalocean.com -all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does cloudways.com compare?

See how cloudways.com stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on WordPress with modern plugins such as WPML for multilingual support and All in One SEO for search engine optimization. It uses SVG graphics extensively for icons and branding, and integrates third-party services like Intercom for customer support. The site is mobile-optimized, fast-loading, and well-structured with clear navigation. Hosting is managed by Cloudways itself, leveraging multiple cloud providers. The technical stack is modern and well-maintained, supporting a high-quality user experience and strong SEO performance. Opportunities exist to improve security headers and formalize security policies.
Professional PDF & Marketing Data

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PDF Report & Export

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39.90 €one-time • Incl. 21% VAT

Marketing Intelligence

Contact emails, phone numbers & warm leads

49.90 €one-time • Incl. 21% VAT

Plan Comparison

FeaturePDF ReportMarketing+
Full security analysis
Professional PDF export
Email delivery
Lifetime access + unlock code
Contact emails & phones
Marketing outreach data

Already purchased?

Order summary

Domaincloudways.com
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

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