Is elev.io Safe? Security Analysis for Elevio Pty Ltd
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Elevio Pty Ltd is an Australian technology company founded in 2013 that provides a SaaS platform focused on delivering contextual knowledge and self-service support solutions to businesses. Their platform targets customer support, product, content, and customer success teams, helping reduce support costs and improve user engagement. The company serves a broad market including Fortune 500 companies and smaller SaaS providers, positioning itself as a mature player with over 500 million issues resolved for 500+ customers. Technically, the website is well-built with modern JavaScript frameworks, Google Analytics integration, and a strong focus on user experience and mobile optimization. Hosting appears to be on AWS infrastructure with CDN usage for assets. Security posture is good with HTTPS enforced, CSRF tokens in forms, and cookie consent managed by a reputable provider, though some security headers and DNSSEC are missing. Privacy compliance is strong with clear privacy and cookie policies, including GDPR and LGPD considerations. Business credibility is high with consistent WHOIS data, clear company information, and trust signals such as testimonials and verified social media presence. Overall, the website is professional, secure, and compliant, suitable for its target audience and business model.
Detected Technologies
9 urgent findings need attention
9 high
- + 1 more findings in the full report below
Keep elev.io under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
1 finding
95/100
GDPR Compliance
3 findings
65/100
NIS2 Compliance
9 findings
2/100
Email Security
4 findings
80/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Elevio operates in the technology sector providing knowledge management and customer support SaaS solutions. Its business model is subscription-based SaaS targeting enterprises and SMBs needing to reduce support costs and improve customer experience. The company leverages partnerships, notably with Dixa, to enhance market reach. Revenue streams likely include tiered subscription plans and premium features. The platform's competitive advantage lies in its contextual knowledge delivery, embedded support elements, and integration capabilities. Growth indicators include a large volume of resolved issues and a sizable customer base. The company maintains a professional online presence with strong branding and customer testimonials, supporting its market position.
Extracted Contact Information
Marketing Intelligence Data
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
Elevio demonstrates a mature security posture with HTTPS enforced, CSRF protection in forms, and a comprehensive cookie consent mechanism compliant with GDPR and other privacy laws. However, the absence of DNSSEC and some recommended security headers (e.g., Content-Security-Policy) suggests room for improvement. No direct incident response or security policy documents are published, which could be a gap for enterprise customers. No vulnerabilities or exposed sensitive data were detected in the website content. Overall, the security maturity is good but could be enhanced by publishing explicit security policies and improving DNS security.
Strategic Recommendations
Priority Actions for Security Improvement
Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Elevio Pty Ltd
Elevio enables teams by delivering contextual knowledge to customers, support agents and internal teams. It helps increase user engagement and loyalty while reducing support costs.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced (implied by URLs)
- CSRF token present in forms
- Cookie consent with granular controls
- ClientTransferProhibited domain status
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and multimedia
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, digital
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 85 days
Weak SSL Key Length
HIGHSSL certificate uses 384-bit key, which is considered weak
Mixed Content Detected
MEDIUM1 resources loaded over insecure HTTP
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
No DMARC Record
MEDIUMDMARC policy not configured
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Service Exposed: SSH
MEDIUMPort 22 (SSH) is publicly accessible - SSH - Secure but can be brute-forced
How does elev.io compare?
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🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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