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Is five9.com a Scam? Security Check Results - Five9

five9.com Security Report Summary

five9.com received a security score of 73 out of 100 in Guard's comprehensive security analysis, classified as "Moderate Risk". This report covers Five9's website security posture. Five9 operates in the Technology industry in United States.

Five9 is a leading enterprise provider of cloud contact center software and AI-powered customer experience solutions. The company targets businesses seeking to enhance their customer service operations through reliable, scalable, and intelligent cloud-based platforms. Their market position is strong, supported by a professional website, high customer ratings, and a clear focus on AI integration in contact centers. The website is built on Drupal 10 and incorporates modern analytics and optimization tools, reflecting a mature digital infrastructure. Performance and mobile optimization are good, supporting a positive user experience. Security posture is solid with HTTPS enforced and no exposed sensitive data, though explicit security headers and public security policies could be improved. Privacy and cookie policies are comprehensive and GDPR compliant, indicating attention to regulatory requirements. Overall, Five9 presents a trustworthy and professional online presence, though the absence of WHOIS data limits domain registration trust verification.

The security scan identified 25 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: Drupal 10 CMS, Google Tag Manager, Visual Website Optimizer (VWO), Vidyard video player, jQuery, Google Analytics.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and AI-powered business intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is five9.com Safe? Security Analysis for Five9

https://five9.com

Check if five9.com is a scam or legitimate. Free security scan and reviews.

TechnologyUnited Statesenterprise
Drupal 10 CMSGoogle Tag ManagerVisual Website Optimizer (VWO)Vidyard video playerjQuery+1 more
Analyzed 10/19/2025Completed 8:34:54 AM7mo ago
73
Security Score
MEDIUM RISK

Above Technology avg (72)

10,000+

Domains scanned

500+

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Order summary

Domainfive9.com
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

AI Summary

Five9 is a leading enterprise provider of cloud contact center software and AI-powered customer experience solutions. The company targets businesses seeking to enhance their customer service operations through reliable, scalable, and intelligent cloud-based platforms. Their market position is strong, supported by a professional website, high customer ratings, and a clear focus on AI integration in contact centers. The website is built on Drupal 10 and incorporates modern analytics and optimization tools, reflecting a mature digital infrastructure. Performance and mobile optimization are good, supporting a positive user experience. Security posture is solid with HTTPS enforced and no exposed sensitive data, though explicit security headers and public security policies could be improved. Privacy and cookie policies are comprehensive and GDPR compliant, indicating attention to regulatory requirements. Overall, Five9 presents a trustworthy and professional online presence, though the absence of WHOIS data limits domain registration trust verification.

Detected Technologies

Drupal 10 CMSGoogle Tag ManagerVisual Website Optimizer (VWO)Vidyard video playerjQueryGoogle Analytics

7 urgent findings need attention

7 high

Continuous monitoring

Keep five9.com under constant watch

Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.

Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

6 findings

50/100

GDPR Compliance

1 finding

85/100

NIS2 Compliance

6 findings

35/100

Email Security

5 findings

70/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

Five9 operates in the technology sector as a SaaS provider specializing in cloud contact center software and AI services. Their business model focuses on subscription-based software delivery to enterprises. The company benefits from a strong brand, extensive customer base, and positive user reviews. Their target customers are businesses requiring advanced customer engagement solutions. The website's integration with multiple analytics and marketing tools suggests a data-driven approach to customer acquisition and retention. While no parent company or subsidiaries were identified, Five9 maintains active social media channels and a clear contact infrastructure. The lack of publicly available WHOIS data is a minor concern but does not detract significantly from their market credibility.

Extracted Contact Information

Marketing Intelligence Data

Security Posture Analysis

Comprehensive Security Assessment

The website enforces HTTPS and uses reputable third-party analytics and optimization services, which is positive for security. However, explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options were not detected in the HTML content, representing an area for improvement. No vulnerabilities or exposed sensitive data were found in the analysis. The absence of a public security policy or incident response contact reduces transparency in security governance. Overall, the security posture is good but could be enhanced by implementing recommended headers and publishing security policies to build greater trust.

Strategic Recommendations

Priority Actions for Security Improvement

1

Implement explicit Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options headers to strengthen security.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

Five9

Description:

Five9 delivers reliable cloud contact center and AI services that empower organizations to deliver extraordinary customer experiences.

Key Services:
Cloud contact center softwareAI services for customer experienceDemo requests and customer support
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
Drupal 10 CMSGoogle Tag ManagerVisual Website Optimizer (VWO)Vidyard video playerjQueryGoogle Analytics
Frameworks:
Drupal
Platforms:
Web
Performance:

moderate

Mobile:

good

Accessibility:

good

SEO:

good

Security Assessment

Security Score:
85/100
Best Practices:
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of reputable third-party analytics and optimization tools

Analytics & Tracking

Services:
Google AnalyticsVisual Website OptimizerContentsquare
Tracking Level:extensive
Privacy Compliance:good

Advertising & Marketing

Tracking Pixels:
Visual Website OptimizerContentsquare
Marketing Tools:
VWOVidyard
Transparency Level:good

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is fully accessible with rich content and professional design

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

50/100
Score

Weak Strict-Transport-Security configuration

LOW

Current value: "max-age=300; includeSubDomains;"

Missing Content-Security-Policy header

HIGH

Controls resources the browser is allowed to load

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Missing Referrer-Policy header

LOW

Controls referrer information sent with requests

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

85/100
Score

No Cookie Consent Banner found

HIGH

GDPR requires explicit consent for non-essential cookies

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy85% confidence
Contact Information Found90% confidence
emailphone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

35/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

70/100
Score

Complex SPF record

LOW

Too many include statements can cause lookup limits

DMARC not enforcing

MEDIUM

DMARC policy is set to "none"

No BIMI Record

LOW

BIMI displays brand logos in email clients

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 ip4:185.49.234.0/24 ip4:205.196.0.0/24 ip4:198.105.204.0/24 ip4:198.105.205.0/24 ip4:209.119.42.0/24 include:us._netblocks.mimecast.com include:spf.protection.outlook.com include:mktomail.com include:_spf.salesforce.com include:_spf.sendergen.com a :zgateway.zuora.com include:spf.mailjet.com include:docebosaas.com include:_spf.mailgun.five9.com ip4:208.184.224.19 ip4:162.248.184.0/22 ip4:64.207.216.0/22 ip4:107.6.60.74 ip4:208.86.168.7 ip4:135.84.68.123 ip4:206.152.14.54 ip4:94.103.30.0/24 ip4:87.25 3.232.0/21 ip4:185.189.236.0/22 ip4:185.211.120.0/22 ip4:185.250.236.0/22 ip4:167.89.110.192 ip4:167.89.126.180 ip4:198.21.5.209 ip4:50.31.57.204 ~all
DNS Lookups:9/10
Policy:~all
DKIM Selectors Found
Selector:k2(1416-bit rsa)
Selector:selector1(1296-bit rsa)
Selector:s1(1440-bit rsa)
DMARC Details
Policy:none
Aggregate Reports:255adcdbde5e840@rep.dmarcanalyzer.com
Forensic Reports:255adcdbde5e840@for.dmarcanalyzer.com

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

85/100
Score

SSL Certificate Expires Soon

HIGH

SSL certificate expires in 18 days

Partial SSL/TLS Assessment

LOW

Completed 2 of 4 security checks due to time constraints

Certificate Details

Subject:*.five9.com
Issuer:Certainly Intermediate R1
Valid Until:11/6/2025 (18 days)
SANs:*.five9.com

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

75/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

Domain Delete Lock Not Enabled

LOW

Domain can be deleted without additional verification

DMARC Policy Set to None

LOW

DMARC is configured but not enforcing any policy

Domain Registration Details

Domain Age
24 years(mature)
Expiry Risk
none(1201 days)
Protection Level
basicDNSSEC OFF

DNS Records

A Records:23.185.0.3
AAAA Records:2620:12a:8001::3, 2620:12a:8000::3
Name Servers:
andronicus.ns.cloudflare.com
coraline.ns.cloudflare.com
MX Records:
0: five9-com.mail.protection.outlook.com

DNSSEC Status

DNSSEC Not Enabled

SPF Analysis

SPF Record:
v=spf1 ip4:185.49.234.0/24 ip4:205.196.0.0/24 ip4:198.105.204.0/24 ip4:198.105.205.0/24 ip4:209.119.42.0/24 include:us._netblocks.mimecast.com include:spf.protection.outlook.com include:mktomail.com include:_spf.salesforce.com include:_spf.sendergen.com a :zgateway.zuora.com include:spf.mailjet.com include:docebosaas.com include:_spf.mailgun.five9.com ip4:208.184.224.19 ip4:162.248.184.0/22 ip4:64.207.216.0/22 ip4:107.6.60.74 ip4:208.86.168.7 ip4:135.84.68.123 ip4:206.152.14.54 ip4:94.103.30.0/24 ip4:87.25 3.232.0/21 ip4:185.189.236.0/22 ip4:185.211.120.0/22 ip4:185.250.236.0/22 ip4:167.89.110.192 ip4:167.89.126.180 ip4:198.21.5.209 ip4:50.31.57.204 ~all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does five9.com compare?

See how five9.com stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on Drupal 10 CMS and uses modern web technologies including Google Tag Manager, Visual Website Optimizer, and Vidyard for video content. The technical infrastructure supports good mobile optimization and accessibility. Performance is moderate, with room for improvement in load times and resource optimization. The use of multiple analytics and marketing tools indicates a mature digital marketing strategy. No critical technical debt or outdated libraries were detected. Opportunities exist to improve security headers and enhance hosting transparency. Overall, the technical foundation is solid and supports the business objectives effectively.
Professional PDF & Marketing Data

Download the five9.com report as PDF

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PDF Report & Export

PDF download, email delivery, unlock code

39.90 €one-time • Incl. 21% VAT

Marketing Intelligence

Contact emails, phone numbers & warm leads

49.90 €one-time • Incl. 21% VAT

Plan Comparison

FeaturePDF ReportMarketing+
Full security analysis
Professional PDF export
Email delivery
Lifetime access + unlock code
Contact emails & phones
Marketing outreach data

Already purchased?

Order summary

Domainfive9.com
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

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