Is freshservice.com Safe? Security Analysis for Freshworks Inc.
https://freshservice.comCheck if freshservice.com is a scam or legitimate. Free security scan and reviews.
Above Technology avg (72)
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Freshworks Inc. operates the Freshservice platform, an AI-powered IT service management solution designed for enterprises seeking scalable and efficient ITSM capabilities. Positioned as a leader in the ITSM market, Freshservice emphasizes ease of deployment, AI assistance, and integration with existing technology stacks to improve IT team productivity and employee satisfaction. The company targets IT departments across various industries, offering a SaaS subscription model with enterprise-grade features and certifications such as ISO 27001 and SOC 2. Technically, the website leverages modern frameworks like React and Next.js, integrates multimedia content via Wistia, and employs robust analytics and consent management tools including Google Tag Manager and OneTrust. The site demonstrates excellent performance, mobile optimization, and SEO practices, reflecting a mature digital infrastructure. From a security perspective, Freshservice enforces HTTPS, implements comprehensive security headers, and maintains privacy and cookie policies aligned with GDPR requirements. While WHOIS data is unavailable, possibly due to privacy protection, the overall security posture is strong with no evident vulnerabilities or exposed sensitive data. The company also maintains a vulnerability disclosure policy and provides contact for its Data Protection Officer. Overall, Freshservice presents a trustworthy, professional, and secure online presence suitable for enterprise customers. The main risk lies in the lack of publicly available WHOIS data, which should be monitored for legitimacy confirmation. Strategic recommendations include publishing a dedicated security policy page and enhancing incident response contact visibility.
Detected Technologies
4 urgent findings need attention
4 high
Keep freshservice.com under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
5 findings
65/100
GDPR Compliance
No critical findings yet
100/100
NIS2 Compliance
7 findings
27/100
Email Security
1 finding
95/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Freshworks holds a strong market position in the ITSM sector, leveraging AI to differentiate its Freshservice platform. Its SaaS business model targets medium to large enterprises, focusing on IT teams requiring automation and AI-driven insights. The company benefits from certifications that enhance trust and compliance, supporting growth in regulated industries. Partnerships and integrations with existing tech stacks expand its ecosystem. The website content and structure reflect a mature marketing strategy aimed at enterprise decision-makers, emphasizing ROI and productivity gains. Growth indicators include comprehensive policy disclosures and active social media engagement.
Extracted Contact Information
Marketing Intelligence Data
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a high security maturity level with enforced HTTPS, multiple security headers, and cookie consent mechanisms. No exposed credentials or vulnerable libraries were detected. The presence of ISO 27001 and SOC 2 certifications indicates strong internal security controls. However, the absence of a dedicated security policy page and explicit incident response contacts suggests room for improvement in transparency and readiness. GDPR compliance is well addressed through privacy policies and a Data Protection Officer contact. Overall, the security posture supports enterprise trust but should enhance incident response visibility.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page detailing security controls and practices.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Freshworks Inc.
Freshservice is an AI-powered IT service management platform designed to deliver enterprise IT service that is quick to deploy, easy to use, and drives productivity and business impact.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Use of security headers
- Cookie consent mechanism
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and multimedia
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak X-Frame-Options configuration
LOWCurrent value: "allow-from https://www.freshworks.com"
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 61 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does freshservice.com compare?
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🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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