Is freshservice.com Safe? Security Analysis for Freshworks Inc.
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Freshworks Inc. operates the Freshservice platform, an AI-powered IT service management solution designed for enterprises seeking scalable and efficient ITSM capabilities. Positioned as a leader in the ITSM market, Fresh… Unlock the full Guard report to read the complete analysis.
Detected Technologies
Security Headers
5 findings
65/100
GDPR Compliance
No critical findings yet
100/100
NIS2 Compliance
7 findings
27/100
Email Security
1 finding
95/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Snapshot shown below. Unlock the full AI report for complete market insights, audience profiling, and step-by-step recommendations.
Business Intelligence
Market & Strategic Analysis
Freshworks holds a strong market position in the ITSM sector, leveraging AI to differentiate its Freshservice platform. Its SaaS business model targets medium to large enterprises, focusing on IT teams requiring automation and AI-driven insights. The company benefits from certifications that enhance trust and compliance, supporting growth in regulated industries. Partnerships and integrations with existing tech stacks expand its ecosystem. The website content and structure reflect a mature marketing strategy aimed at enterprise decision-makers, emphasizing ROI and productivity gains. Growth indicators include comprehensive policy disclosures and active social media engagement.
Extracted Contact Information
Marketing Intelligence Data
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a high security maturity level with enforced HTTPS, multiple security headers, and cookie consent mechanisms. No exposed credentials or vulnerable libraries were detected. The presence of ISO 27001 and SOC 2 certifications indicates strong internal security controls. However, the absence of a dedicated security policy page and explicit incident response contacts suggests room for improvement in transparency and readiness. GDPR compliance is well addressed through privacy policies and a Data Protection Officer contact. Overall, the security posture supports enterprise trust but should enhance incident response visibility.
Strategic Recommendations
Priority Actions for Security Improvement
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✨Observations
AI-powered comprehensive website and business analysis.
A preview of your strategic observations is visible. Upgrade to unlock the full competitive positioning, trust signals, and branding checklist.
AI-Enhanced Website Analysis
Business Insights
Freshworks Inc.
Freshservice is an AI-powered IT service management platform designed to deliver enterprise IT service that is quick to deploy, easy to use, and drives productivity and business impact.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Use of security headers
- Cookie consent mechanism
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and multimedia
🛡️Security Headers
HTTP security headers analysis and recommendations.
Some header findings are shown. Unlock to see the full checklist, impacted endpoints, and remediation guidance.
Security Headers
HTTP security headers analysis
Weak X-Frame-Options configuration
LOWCurrent value: "allow-from https://www.freshworks.com" Unlock the full report to read the complete fix.
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended) Unlock the full report to read the complete fix.
Missing Referrer-Policy header
LOWControls referrer information sent with requests Unlock the full report to read the complete fix.
Missing Permissions-Policy header
MEDIUMControls browser features and APIs Unlock the full report to read the complete fix.
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages Unlock the full report to read the complete fix.
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
Preview of GDPR checkpoints is visible. Unlock to reveal full evidence, policy excerpts, and DPIA guidance.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
You can see headline NIS2 checks. Upgrade to access the full control mapping, severity breakdown, and remediation plan.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures Unlock the full report to read the complete fix.
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure Unlock the full report to read the complete fix.
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management Unlock the full report to read the complete fix.
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans Unlock the full report to read the complete fix.
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity Unlock the full report to read the complete fix.
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure Unlock the full report to read the complete fix.
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts Unlock the full report to read the complete fix.
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Quick view of email authentication checks is provided. Unlock to uncover full DNS evidence, record diffs, and fix scripts.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits Unlock the full report to read the complete fix.
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
This is a teaser of the TLS audit. Unlock to view certificate chains, cipher support tables, and remediation steps.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1 Unlock the full report to read the complete fix.
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs Unlock the full report to read the complete fix.
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 61 days Unlock the full report to read the complete fix.
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints Unlock the full report to read the complete fix.
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
Unlock the full DNS posture audit to reveal misconfigurations, zone records, and actionable fixes.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain Unlock the full report to read the complete fix.
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found Unlock the full report to read the complete fix.
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
See a glimpse of exposed services. Unlock to access full port inventories, CVE lookups, and mitigation priorities.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports Unlock the full report to read the complete fix.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
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Technical Analysis
Comprehensive security assessment findings
Additional Findings
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