Is freshworks.com Safe? Security Analysis for Freshworks Inc.
https://freshworks.comCheck if freshworks.com is a scam or legitimate. Free security scan and reviews.
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Freshworks Inc. is a leading enterprise SaaS provider specializing in customer service and IT service management software. Their platform leverages AI to deliver personalized, efficient support solutions for businesses globally. Positioned as a technology enterprise, Freshworks targets customer service and IT teams seeking scalable, uncomplicated software solutions. The company emphasizes AI-driven automation and insights to enhance service operations and customer satisfaction. Technically, Freshworks employs a modern web infrastructure utilizing React, Next.js, and Material UI frameworks, supported by advanced analytics and consent management tools such as Google Tag Manager and OneTrust. The website demonstrates excellent performance, mobile optimization, and accessibility, reflecting a mature digital presence. From a security standpoint, Freshworks maintains a strong posture with HTTPS enforcement, comprehensive security headers, and recognized certifications including ISO 27001 and SOC 2. Their privacy and cookie policies are comprehensive and GDPR compliant, supported by clear incident response contacts. No significant vulnerabilities or suspicious elements were detected. Overall, Freshworks presents a low-risk profile with robust business credibility and technical sophistication. The absence of WHOIS data is noted but does not undermine the legitimacy given the professional website and security practices. Strategic recommendations include implementing a security.txt file and enhancing transparency on data retention to further strengthen trust.
Detected Technologies
5 urgent findings need attention
5 high
Keep freshworks.com under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
5 findings
65/100
GDPR Compliance
No critical findings yet
100/100
NIS2 Compliance
8 findings
17/100
Email Security
1 finding
95/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Freshworks operates in the competitive SaaS market for customer and IT service management, leveraging AI to differentiate its offerings. Their business model focuses on subscription-based software solutions targeting medium to large enterprises. The company benefits from strategic partnerships with platforms like Shopify and Stripe, enabling integrated autonomous AI actions. Growth indicators include continuous product innovation and global market reach. Freshworks maintains a strong brand presence with consistent messaging and professional digital assets. Their compliance with international security standards and GDPR positions them favorably among enterprise clients. The partnership ecosystem and AI capabilities provide competitive advantages in automation and customer experience enhancement.
Extracted Contact Information
Marketing Intelligence Data
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
Freshworks exhibits a mature security posture with enforced HTTPS, multiple security headers, and adherence to industry standards such as ISO 27001 and SOC 2. The presence of dedicated security and abuse contact emails, along with a data protection officer, indicates organizational commitment to security governance. Privacy policies and cookie consent mechanisms align with GDPR requirements. No exposed sensitive data or vulnerable libraries were detected in the website content. Incident response procedures are publicly available, though could benefit from more detailed documentation. Overall, the security culture appears proactive and aligned with best practices, minimizing risk exposure.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a security.txt file to facilitate vulnerability disclosures and improve transparency.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Freshworks Inc.
Freshworks enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results for customer service and IT teams
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers implemented
- Cookie consent mechanism
- No exposed sensitive data in HTML
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak X-Frame-Options configuration
LOWCurrent value: "allow-from https://www.freshworks.com"
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 65 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does freshworks.com compare?
See how freshworks.com stacks up against similar websites in the same industry.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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