Is gleap.io Safe? Security Analysis for Gleap
https://gleap.ioCheck if gleap.io is a scam or legitimate. Free security scan and reviews.
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Gleap is a technology company offering an AI-powered customer support operating system designed to enhance modern support workflows. Their platform integrates AI bots, live chat, bug reporting, surveys, help centers, and product roadmapping to streamline customer service and improve user satisfaction. Positioned as an innovative SaaS provider, Gleap targets businesses seeking advanced, multichannel customer support solutions. The website reflects a professional and consistent brand image with a focus on AI-driven support technologies. Technically, the website is built on modern web technologies including Webflow CMS, JavaScript frameworks, and integrates third-party services such as Cookiebot for cookie consent management, Google Tag Manager for analytics, and Paddle for payment processing. The site demonstrates good performance, mobile optimization, and accessibility standards, indicating a mature digital infrastructure. From a security perspective, Gleap employs HTTPS with strong SSL configurations and implements multiple security headers to protect users. The presence of a detailed cookie consent mechanism shows compliance with GDPR and privacy regulations. However, the absence of a dedicated security policy, incident response contacts, and vulnerability disclosure reduces transparency in security governance. Overall, Gleap presents a trustworthy and professional online presence with strong privacy compliance and technical implementation. Strategic improvements in security transparency and direct contact information would further enhance their security posture and business credibility.
Detected Technologies
8 urgent findings need attention
8 high
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Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
7 findings
30/100
GDPR Compliance
2 findings
83/100
NIS2 Compliance
9 findings
2/100
Email Security
3 findings
85/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Gleap operates in the competitive AI-driven customer support market, leveraging advanced technologies like GPT-5 and AI copilots to differentiate its offerings. Their SaaS business model focuses on providing scalable, multichannel support solutions to enterprises and SMBs. Revenue streams likely include subscription fees and premium feature add-ons. The company’s partnership ecosystem includes integrations with major platforms such as Google and Facebook for analytics and advertising. Growth indicators include the adoption of new AI technologies and continuous product updates. Gleap’s market positioning emphasizes innovation and user-centric support workflows, targeting businesses aiming to improve customer engagement and operational efficiency.
Security Posture Analysis
Comprehensive Security Assessment
Gleap demonstrates a solid security foundation with HTTPS enforcement, comprehensive cookie consent, and security headers that mitigate common web vulnerabilities. The use of Cookiebot ensures GDPR compliance and user privacy control. No critical vulnerabilities or exposed sensitive data were detected in the website content. However, the lack of a published security policy and incident response information suggests room for improvement in security transparency and readiness. The absence of a vulnerability disclosure program or security.txt file limits external security collaboration. Overall, the security maturity is good but could be enhanced by formalizing security governance and communication channels.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and commitments.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Gleap
Gleap powers modern support workflows with AI bots, live chat, bug reporting, surveys, help centers, and product roadmapping. All built to unite teams and delight users.
good
consistent
Technical Stack
fast
good
good
good
Security Assessment
- HTTPS enforced
- Cookie consent with granular controls
- Use of security headers
- No exposed sensitive data in HTML
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website uses modern web technologies and frameworks
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, banking, digital
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 49 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Mixed Content Detected
MEDIUM2 resources loaded over insecure HTTP
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does gleap.io compare?
See how gleap.io stacks up against similar websites in the same industry.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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