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Is helpwithmybank.gov a Scam? Security Check Results - Office of the Comptroller of the Currency

helpwithmybank.gov Security Report Summary

helpwithmybank.gov received a security score of 72 out of 100 in Guard's comprehensive security analysis, classified as "Moderate Risk". This report covers Office of the Comptroller of the Currency's website security posture. Office of the Comptroller of the Currency operates in the Government industry in United States.

HelpWithMyBank.gov is an official U.S. government website operated by the Office of the Comptroller of the Currency (OCC) providing information and assistance to customers of national banks and federal savings associations. The site offers a comprehensive range of banking help topics, complaint filing and tracking services, and customer assistance contact options. It serves as a trusted resource for banking consumers seeking guidance and support related to their financial institutions. The website is well-positioned as a government-backed authoritative source in the financial regulatory space.

The security scan identified 23 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: jQuery, Google Custom Search Engine, Google Tag Manager, Google Analytics, Crazy Egg, US Web Design System (USWDS), Google Translate.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and AI-powered business intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is helpwithmybank.gov Safe? Security Analysis for Office of the Comptroller of the Currency

https://helpwithmybank.gov

Check if helpwithmybank.gov is a scam or legitimate. Free security scan and reviews.

GovernmentUnited Stateslarge
jQueryGoogle Custom Search EngineGoogle Tag ManagerGoogle AnalyticsCrazy Egg+2 more
Analyzed 7/29/2025Completed 8:11:52 AM8mo ago
72
Security Score
MEDIUM RISK

Above Government avg (70)

10,000+

Domains scanned

500+

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Domainhelpwithmybank.gov
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SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

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AI Summary

HelpWithMyBank.gov is an official U.S. government website operated by the Office of the Comptroller of the Currency (OCC) providing information and assistance to customers of national banks and federal savings associations. The site offers a comprehensive range of banking help topics, complaint filing and tracking services, and customer assistance contact options. It serves as a trusted resource for banking consumers seeking guidance and support related to their financial institutions. The website is well-positioned as a government-backed authoritative source in the financial regulatory space.

Detected Technologies

jQueryGoogle Custom Search EngineGoogle Tag ManagerGoogle AnalyticsCrazy EggUS Web Design System (USWDS)Google Translate

7 urgent findings need attention

7 high

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Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

1 finding

90/100

GDPR Compliance

4 findings

53/100

NIS2 Compliance

9 findings

2/100

Email Security

4 findings

70/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

The website operates under the OCC, a federal government entity, ensuring high credibility and trustworthiness. Its business model is informational and service-oriented, focusing on consumer protection and regulatory assistance. The site targets banking customers nationwide, providing clear navigation to help topics and complaint mechanisms. The presence of related official domains and social media channels strengthens its ecosystem. The long domain age and .gov status reinforce its legitimacy and stable market position.

Security Posture Analysis

Comprehensive Security Assessment

The site employs HTTPS with good SSL configuration and domain transfer protections. However, it lacks DNSSEC and explicit security headers such as Content Security Policy or HSTS. No security or incident response policies are published, and no vulnerability disclosure mechanisms are evident. Tracking and analytics scripts are present but no cookie consent mechanism is implemented, which may raise privacy compliance concerns. Overall, the security posture is solid but could be improved with modern best practices and transparency.

Strategic Recommendations

Priority Actions for Security Improvement

1

Enable DNSSEC to enhance DNS security and prevent spoofing.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

Office of the Comptroller of the Currency

Description:

HelpWithMyBank.gov provides information and assistance for customers of national banks and federal savings associations. We’re here to help!

Key Services:
Banking help topicsComplaint filing and trackingCustomer assistance contactInformation on bank regulation
Content Quality:

good

Branding:

consistent

Technical Stack

Technologies:
jQueryGoogle Custom Search EngineGoogle Tag ManagerGoogle AnalyticsCrazy EggUS Web Design System (USWDS)Google Translate
Frameworks:
US Web Design System
Performance:

moderate

Mobile:

good

Accessibility:

good

SEO:

good

Security Assessment

Security Score:
85/100
Best Practices:
  • HTTPS enforced
  • ServerTransferProhibited domain status
  • No exposed sensitive data in HTML
  • Use of official government domains and certificates

Analytics & Tracking

Services:
Google AnalyticsDigitalGov Universal AnalyticsCrazy Egg
Tracking Level:moderate
Privacy Compliance:basic

Advertising & Marketing

Ad Networks:
Google Adsense
Tracking Pixels:
Crazy EggDigitalGov Universal Analytics
Marketing Tools:
Google Custom Search Engine
Transparency Level:basic

Website Quality Assessment

Design Quality:good
User Experience:good
Content Relevance:good
Navigation Clarity:good
Professionalism:good
Trustworthiness:high

Key Observations

1

Official US government banking assistance website

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

90/100
Score

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

53/100
Score

No Cookie Policy found

HIGH

GDPR requires clear information about cookie usage

No Cookie Consent Banner found

HIGH

GDPR requires explicit consent for non-essential cookies

No Data Protection Officer mentioned

LOW

Large organizations may need to designate a DPO under GDPR

Privacy policy may not be GDPR compliant

MEDIUM

Privacy policy lacks explicit GDPR compliance elements

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy0% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

2/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

Critical sector without clear security compliance

HIGH

Detected sectors: energy, transport, banking, digital

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

70/100
Score

No DKIM record found

MEDIUM

DKIM adds cryptographic signatures to emails

No BIMI Record

LOW

BIMI displays brand logos in email clients

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 -all
DNS Lookups:0/10
Policy:-all
DMARC Details
Policy:reject
Aggregate Reports:us-treasury@rua.dmp.cisco.com
Forensic Reports:us-treasury@ruf.dmp.cisco.com

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

100/100
Score

Partial SSL/TLS Assessment

LOW

Completed 2 of 4 security checks due to time constraints

Certificate Details

Subject:www.helpwithmybank.gov
Issuer:Entrust Certification Authority - L1K
Valid Until:11/10/2025 (104 days)
SANs:www.helpwithmybank.gov, helpwithmybank.gov, bankcustomer.gov +23 more

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

80/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

Domain Delete Lock Not Enabled

LOW

Domain can be deleted without additional verification

Domain Registration Details

Domain Age
18 years(mature)
Expiry Risk
medium(expired)
Protection Level
basicDNSSEC OFF
Suspicious Indicators Detected
  • Privacy/proxy registration detected

DNS Records

A Records:199.83.40.55
AAAA Records:2610:108:8001:101::55
Name Servers:
ns1.helpwithmybank.gov
ns2.helpwithmybank.gov
SOA:Serial: 2378209797, TTL: 1800s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:64ms

SPF Analysis

SPF Record:
v=spf1 -all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does helpwithmybank.gov compare?

See how helpwithmybank.gov stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website uses a modern tech stack including jQuery, Google Analytics, Crazy Egg, and the US Web Design System, ensuring good accessibility and mobile optimization. The CMS is Percussion CM System, a known enterprise content management platform. Performance is moderate with asynchronous loading of scripts. SEO is well addressed with meta tags and Open Graph data. The site is well-structured with clear navigation and consistent branding. Technical risks include missing DNSSEC and security headers, which should be addressed to reduce attack surface.
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PDF Report & Export

PDF download, email delivery, unlock code

39.90 €one-time • Incl. 21% VAT

Marketing Intelligence

Contact emails, phone numbers & warm leads

49.90 €one-time • Incl. 21% VAT

Plan Comparison

FeaturePDF ReportMarketing+
Full security analysis
Professional PDF export
Email delivery
Lifetime access + unlock code
Contact emails & phones
Marketing outreach data

Already purchased?

Order summary

Domainhelpwithmybank.gov
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

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