Is jivochat.co.uk Safe? Security Analysis for LLC TECNOLOGY DISTRIBUTION LTDA
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Above Technology avg (72)
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
JivoChat is a technology company providing a comprehensive live chat and customer engagement platform designed to integrate multiple communication channels including websites, mobile apps, social media, and messengers. The company holds a strong market position as one of the top three globally by user count, serving over 200,000 businesses with a robust SaaS model offering free and paid plans. Their platform includes advanced features such as AI agents, chatbots, telephony integration, and CRM connectivity, targeting businesses seeking to enhance customer support and sales efficiency. Technically, the website is built on modern web technologies including React and Next.js, with integrations for analytics and advertising through Google Tag Manager, Adsense, and Ahrefs. The site demonstrates excellent performance, mobile optimization, and SEO practices, reflecting a mature digital infrastructure. Security is well addressed with HTTPS enforcement and cookie consent mechanisms, although some security headers could be improved. The presence of a bug bounty program and a dedicated security page indicates a proactive security culture. From a security and compliance perspective, the site maintains GDPR compliance with clear privacy and cookie policies. However, the WHOIS data for the domain www.jivochat.co.uk is unavailable and flagged as invalid by Nominet UK, which raises concerns about domain registration legitimacy. Despite this, the website content and branding are consistent with the known JivoChat brand, suggesting the domain may be a subdomain or a regional redirect rather than a standalone registered domain. Overall, JivoChat presents a professional, secure, and user-friendly platform with strong business credibility. The primary risk lies in the domain registration inconsistency, which should be clarified to ensure full trustworthiness. Strategic recommendations include enhancing security headers, publishing a security.txt file, and improving incident response contact visibility to further strengthen security posture and compliance.
Detected Technologies
6 urgent findings need attention
6 high
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Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
5 findings
60/100
GDPR Compliance
1 finding
95/100
NIS2 Compliance
7 findings
20/100
Email Security
1 finding
85/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
JivoChat operates in the competitive live chat and customer engagement software market, leveraging a SaaS business model with a freemium approach to attract a broad customer base. Their competitive advantage lies in multi-channel integration, AI-powered chatbots, and extensive CRM and telephony features. Revenue streams likely include subscription fees and telephony usage charges. The target customers are businesses of various sizes seeking to improve customer service and sales conversion. Growth indicators include high user counts, extensive integrations, and active affiliate and bug bounty programs. The company maintains a broad partnership ecosystem with multiple regional domains and application portals, supporting global reach and localized services.
Security Posture Analysis
Comprehensive Security Assessment
JivoChat demonstrates a mature security posture with HTTPS enforced site-wide, cookie consent mechanisms, and a public bug bounty program. The website avoids exposing sensitive data and uses modern web technologies that support secure development practices. However, the absence of explicit security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options represents an area for improvement. Incident response contact information is not prominently available, and no security.txt file was found, which could hinder rapid response to security incidents. Compliance with GDPR is evident through privacy and cookie policies. Overall, the security maturity is good but can be enhanced by adopting additional best practices and improving transparency around incident handling.
Strategic Recommendations
Priority Actions for Security Improvement
Implement and enforce security headers including CSP, HSTS, and X-Frame-Options to mitigate common web vulnerabilities.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
LLC TECNOLOGY DISTRIBUTION LTDA
JivoChat provides live chat software and customer engagement platform integrating live chat, messengers, social media, and phone calls to help businesses improve customer support and sales.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Cookie consent mechanism present
- Bug bounty program
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking detected.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, digital
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
SPF Details
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 78 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
- •No domain protection locks enabled
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
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🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
PDF download, email delivery, unlock code
Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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