Is jivochat.com Safe? Security Analysis for LLC TECNOLOGY DISTRIBUTION LTDA
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Above Technology avg (72)
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500+
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
JivoChat is a well-established SaaS provider specializing in live chat software and customer engagement solutions. The company offers a comprehensive platform integrating live chat, chatbots, social media, messengers, telephony, and CRM integrations to help businesses improve customer support and sales conversion. Positioned as a top 3 global player by user count and trusted by over 200,000 businesses, JivoChat targets companies seeking to enhance their customer communication channels. The website is professionally designed, mobile-optimized, and provides extensive content about its services, pricing, and integrations. Technically, the website leverages modern web technologies including React and Next.js, with integrations for analytics and advertising such as Google Adsense and Ahrefs Analytics. The platform supports multiple languages and regions, indicating a mature digital infrastructure. Security best practices are observed with HTTPS, security headers, and cookie consent mechanisms. However, the WHOIS data for the domain is incomplete or unavailable, which slightly reduces transparency and trustworthiness. From a security perspective, the site demonstrates a strong posture with no visible vulnerabilities or exposed sensitive data. Privacy policies and GDPR compliance are clearly presented, and a bug bounty program indicates proactive vulnerability management. The absence of explicit incident response contacts and security.txt file suggests room for improvement in incident handling transparency. Overall, JivoChat presents a low-risk profile with a strong business and technical foundation. Strategic recommendations include enhancing WHOIS transparency, publishing incident response contacts, and maintaining regular security audits to sustain trust and compliance.
Detected Technologies
6 urgent findings need attention
6 high
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Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
5 findings
60/100
GDPR Compliance
1 finding
95/100
NIS2 Compliance
7 findings
20/100
Email Security
No critical findings yet
100/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
JivoChat operates in the competitive live chat and customer engagement SaaS market, leveraging a freemium business model with paid tiers. Its key competitive advantages include a broad integration ecosystem (50+ ready-made solutions), AI-powered chatbots, and multi-channel communication support including WhatsApp, Instagram, and Apple Business Chat. The company targets medium to large businesses globally, emphasizing ease of setup and scalability. Growth indicators include high user counts, monthly chat volumes, and positive customer testimonials. The affiliate program and multiple localized domains suggest a strong partnership and regional expansion strategy. Revenue streams likely include subscription fees and telephony usage charges. The company maintains a professional brand image with consistent messaging and strong trust signals.
Security Posture Analysis
Comprehensive Security Assessment
JivoChat exhibits a mature security posture with enforced HTTPS, comprehensive privacy and cookie policies, and a bug bounty program indicating active vulnerability management. Security headers are implemented, and no sensitive data leakage or vulnerable libraries are evident in the website content. The platform segregates social media account access from operators, reducing insider risk. However, the lack of explicit incident response contact information and absence of a security.txt file are gaps in transparency and readiness. GDPR compliance is indicated, but no direct mention of other frameworks like ISO 27001 or NIST. Overall, the security culture appears proactive but could benefit from enhanced incident response disclosures and formal security certifications.
Strategic Recommendations
Priority Actions for Security Improvement
Publish explicit incident response and abuse contact information on the website.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
LLC TECNOLOGY DISTRIBUTION LTDA
JivoChat provides live chat software and customer engagement platform integrating live chat, chatbots, social media, messengers, and telephony to help businesses improve customer support and sales.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Cookie consent implemented
- No exposed sensitive data in HTML
- Secure login and signup forms
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, digital
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 58 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does jivochat.com compare?
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🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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