Is jivochat.ng Safe? Security Analysis for LLC TECNOLOGY DISTRIBUTION LTDA
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
JivoChat is a well-established technology company specializing in live chat software and customer engagement solutions. The company holds a strong market position as one of the top three globally by user count, serving over 200,000 businesses. Their platform integrates multiple communication channels including websites, mobile apps, social media, and telephony, offering a comprehensive suite of tools such as chatbots, AI agents, and CRM integrations. The website reflects a mature SaaS business model with free and paid plans targeting businesses seeking to enhance customer support and sales efficiency. Technically, the website is built on modern frameworks like Next.js and React, with strong mobile optimization and fast performance. It employs reputable analytics and marketing tools including Google Tag Manager and Ahrefs Analytics. The site is professionally designed with clear navigation and consistent branding, supporting a positive user experience and SEO optimization. From a security perspective, the site enforces HTTPS, implements multiple security headers, and maintains a bug bounty program, indicating a proactive security posture. However, explicit incident response contacts and a security.txt file are not present, representing areas for improvement. Privacy compliance is well addressed with accessible privacy and cookie policies, including GDPR considerations. Overall, JivoChat's website demonstrates a high level of professionalism, security, and compliance, supporting its credibility and trustworthiness in the competitive live chat software market. Strategic recommendations include enhancing incident response transparency, publishing a security.txt file, and expanding data retention disclosures to further strengthen security and privacy assurances.
Detected Technologies
6 urgent findings need attention
6 high
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Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
5 findings
60/100
GDPR Compliance
1 finding
95/100
NIS2 Compliance
7 findings
20/100
Email Security
No critical findings yet
100/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
JivoChat operates in the competitive live chat and customer engagement software market, leveraging a SaaS model with a freemium approach. Its strong global presence and integration capabilities provide competitive advantages, enabling businesses to unify multiple communication channels. The company benefits from a broad partner ecosystem and localized websites for various regions, supporting international growth. Revenue streams likely include subscription fees and value-added services such as telephony and AI features. The presence of an affiliate program and marketing tools indicates a robust go-to-market strategy. Customer testimonials and usage statistics highlight growth and customer satisfaction, reinforcing market credibility.
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and a bug bounty program that encourages vulnerability reporting. Privacy policies and cookie consent mechanisms align with GDPR requirements, reflecting compliance awareness. However, the absence of explicit incident response contact details and a security.txt file limits transparency in vulnerability handling. No exposed sensitive data or vulnerable libraries were detected in the HTML content. Overall, the security maturity is good but could be enhanced by formalizing incident response communication and publishing security.txt to facilitate responsible disclosure.
Strategic Recommendations
Priority Actions for Security Improvement
Publish explicit incident response contact information on the security page or a dedicated section.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
LLC TECNOLOGY DISTRIBUTION LTDA
JivoChat provides live chat software and customer engagement solutions integrating multiple messaging platforms to help businesses improve customer support and sales.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security page available
- Bug bounty program
- No exposed sensitive data in HTML
- Secure login and signup forms
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, digital
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 87 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does jivochat.ng compare?
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🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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