Is ladesk.com Safe? Security Analysis for Quality Unit s.r.o.
https://ladesk.comCheck if ladesk.com is a scam or legitimate. Free security scan and reviews.
Above Technology avg (72)
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
LiveAgent, operated by Quality Unit s.r.o., is a well-established SaaS provider specializing in customer service software including help desk, live chat, ticketing, and call center solutions. The company targets businesses globally seeking to enhance their customer support capabilities. The website demonstrates a high level of professionalism with comprehensive content, clear navigation, and strong branding consistency. Technically, the site is built on WordPress with Elementor, leveraging modern analytics and marketing tools such as Google Analytics and Visual Website Optimizer, ensuring good performance and mobile optimization. Security-wise, the site enforces HTTPS and implements key security headers, but lacks a publicly available security policy or incident response contact, which are areas for improvement. The absence of WHOIS registrant data raises some transparency concerns, though the overall business credibility and website quality mitigate these. Strategic recommendations include publishing explicit security and incident response policies and improving domain registration transparency.
Detected Technologies
4 urgent findings need attention
4 high
Keep ladesk.com under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
3 findings
75/100
GDPR Compliance
1 finding
85/100
NIS2 Compliance
6 findings
47/100
Email Security
4 findings
75/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
LiveAgent holds a solid market position in the customer service software sector, offering a comprehensive suite of tools for support teams. Its SaaS business model enables scalable revenue streams from diverse business customers. The company benefits from a consistent brand presence and trust signals such as testimonials and industry awards. The target audience is primarily medium to large businesses requiring integrated support platforms. The company operates from Slovakia and has been active since 2004, indicating maturity. The marketing ecosystem includes partnerships with major ad networks and tracking services, supporting growth and customer acquisition. No subsidiaries or parent companies beyond Quality Unit s.r.o. were identified.
Extracted Contact Information
Marketing Intelligence Data
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with enforced HTTPS, Content Security Policy, and other security headers. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the lack of a dedicated security policy page and incident response contact reduces transparency and may impact customer trust. No vulnerability disclosure program or security.txt file was found, limiting external security collaboration. Overall, the security score is good but could be enhanced by formalizing security governance and communication. Compliance with GDPR is indicated through privacy and cookie policies with consent mechanisms.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and commitments.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Quality Unit s.r.o.
LiveAgent is a customer service software platform offering help desk, live chat, ticketing, and call center solutions to businesses.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- Content Security Policy implemented
- No exposed sensitive data in HTML
- Secure cookie consent mechanism
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and professional design.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Weak DKIM Key
HIGHDKIM selector 'google' uses 968-bit key
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does ladesk.com compare?
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🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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Community rating
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