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Is liveagent.se a Scam? Security Check Results - LiveAgent

liveagent.se Security Report Summary

liveagent.se received a security score of 56 out of 100 in Guard's comprehensive security analysis, classified as "Elevated Risk". This report covers LiveAgent's website security posture. LiveAgent operates in the Technology industry in Sweden.

LiveAgent is a well-established SaaS provider specializing in customer service and helpdesk solutions, offering a comprehensive platform that integrates email, chat, social media, and IP telephony. The company targets businesses seeking efficient customer support tools and has a strong market presence with over 35,000 customers worldwide. The website reflects a professional and mature business with consistent branding and high-quality content. Technically, the site is built on WordPress with modern plugins and technologies, hosted on reliable infrastructure with good mobile optimization and SEO practices. Security posture is solid with HTTPS and cookie consent mechanisms, though some security headers and explicit policies could be improved. Overall, the domain registration and WHOIS data support the legitimacy and stability of the business.

The security scan identified 34 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: WordPress, Yoast SEO plugin, Slider Revolution, jQuery, Vimeo Player, Complianz GDPR plugin.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and AI-powered business intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is liveagent.se Safe? Security Analysis for LiveAgent

https://liveagent.se

Check if liveagent.se is a scam or legitimate. Free security scan and reviews.

TechnologySwedenmedium
WordPressYoast SEO pluginSlider RevolutionjQueryVimeo Player+1 more
Analyzed 11/1/2025Completed 2:40:23 AM4mo ago
56
Security Score
MEDIUM RISK

Below Technology avg (72)

10,000+

Domains scanned

500+

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Domainliveagent.se
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

AI Summary

LiveAgent is a well-established SaaS provider specializing in customer service and helpdesk solutions, offering a comprehensive platform that integrates email, chat, social media, and IP telephony. The company targets businesses seeking efficient customer support tools and has a strong market presence with over 35,000 customers worldwide. The website reflects a professional and mature business with consistent branding and high-quality content. Technically, the site is built on WordPress with modern plugins and technologies, hosted on reliable infrastructure with good mobile optimization and SEO practices. Security posture is solid with HTTPS and cookie consent mechanisms, though some security headers and explicit policies could be improved. Overall, the domain registration and WHOIS data support the legitimacy and stability of the business.

Detected Technologies

WordPressYoast SEO pluginSlider RevolutionjQueryVimeo PlayerComplianz GDPR plugin

13 urgent findings need attention

1 critical · 12 high

  • + 5 more findings in the full report below
Continuous monitoring

Keep liveagent.se under constant watch

Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.

Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

8 findings

25/100

GDPR Compliance

4 findings

25/100

NIS2 Compliance

9 findings

2/100

Email Security

2 findings

85/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

LiveAgent operates in the technology sector, focusing on customer service software delivered as SaaS. The business model revolves around subscription-based services with features like chat, email management, social media integration, and telephony. The company demonstrates competitive advantages through comprehensive service offerings, customer testimonials, and awards. Their target customers are SMEs to large enterprises seeking to enhance customer engagement and support efficiency. The website indicates a medium-sized company founded in 2014, with a clear growth trajectory and a strong ecosystem including support and demo services.

Extracted Contact Information

Marketing Intelligence Data

Security Posture Analysis

Comprehensive Security Assessment

The website employs HTTPS with a valid SSL certificate and uses cookie consent tools to comply with GDPR. However, it lacks explicit security policies and incident response contacts, which are important for transparency and trust. No vulnerabilities or exposed sensitive data were detected in the HTML content. The absence of DNSSEC and some security headers suggests room for improvement. Overall, the security maturity is good but could be enhanced by publishing security policies and implementing additional technical controls.

Strategic Recommendations

Priority Actions for Security Improvement

1

Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

LiveAgent

Description:

LiveAgent offers a comprehensive helpdesk system for customer service including email, chat, social media, and IP telephony management.

Key Services:
Customer chatEmail managementSocial media integrationIP telephonyVideo callsHelpdesk ticketing
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
WordPressYoast SEO pluginSlider RevolutionjQueryVimeo PlayerComplianz GDPR plugin
Frameworks:
WordPress
Platforms:
Web
Performance:

moderate

Mobile:

good

Accessibility:

good

SEO:

good

Security Assessment

Security Score:
85/100
Best Practices:
  • HTTPS enabled
  • Cookie consent banner with opt-in
  • No exposed sensitive data in HTML
  • Use of security plugins (Complianz)

Analytics & Tracking

Services:
Google Analytics
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Transparency Level:good

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is fully accessible with no blocking or WAF challenges.

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

25/100
Score

Weak Strict-Transport-Security configuration

LOW

Current value: "max-age=15768000"

Missing X-Frame-Options header

HIGH

Prevents clickjacking attacks

Missing X-Content-Type-Options header

MEDIUM

Prevents MIME type sniffing

Missing Content-Security-Policy header

HIGH

Controls resources the browser is allowed to load

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Missing Referrer-Policy header

LOW

Controls referrer information sent with requests

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

25/100
Score

No Privacy Policy found

HIGH

GDPR requires a clear and accessible privacy policy

No Cookie Consent Banner found

HIGH

GDPR requires explicit consent for non-essential cookies

EU business without adequate privacy measures

CRITICAL

EU businesses are subject to strict GDPR requirements

Third-party services without privacy policy

HIGH

Detected services: Google Analytics, Facebook, Google APIs

GDPR Compliance Analysis

Privacy Policy0% confidence
Cookie Policy85% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

2/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

Critical sector without clear security compliance

HIGH

Detected sectors: energy, transport, digital

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

85/100
Score

No DKIM record found

MEDIUM

DKIM adds cryptographic signatures to emails

Strict DMARC Alignment

LOW

Strict alignment may cause legitimate emails to fail

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:qualityunit.com include:servers.mcsv.net +mx -all
DNS Lookups:3/10
Policy:-all
DMARC Details
Policy:reject
Subdomain Policy:none
Aggregate Reports:mail_reports@qualityunit.com
MTA-STS Details

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

62/100
Score

Weak Protocols Supported

HIGH

Server supports weak protocols: TLSv1.1

OCSP Stapling Not Enabled

LOW

OCSP stapling improves performance and privacy

Certificate Transparency Not Implemented

LOW

Certificate is not logged in Certificate Transparency logs

SSL Certificate Expires Within 90 Days

MEDIUM

SSL certificate expires in 49 days

Mixed Content Detected

MEDIUM

1 resources loaded over insecure HTTP

Partial SSL/TLS Assessment

LOW

Completed 3 of 4 security checks due to time constraints

Protocol Support

TLSv1.3TLSv1.2TLSv1.1

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

60/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

Domain Expires Soon

HIGH

Domain expires in 17 days

Domain Transfer Lock Not Enabled

MEDIUM

Domain can be transferred without authorization

Domain Delete Lock Not Enabled

LOW

Domain can be deleted without additional verification

Domain Registration Details

Domain Age
10 years(mature)
Expiry Risk
high(expired)
Protection Level
noneDNSSEC OFF
Suspicious Indicators Detected
  • No domain protection locks enabled

DNS Records

A Records:18.184.230.88
Name Servers:
ns-126.awsdns-15.com
ns-1350.awsdns-40.org
ns-1616.awsdns-10.co.uk
ns-695.awsdns-22.net
MX Records:
0: mail.liveagent.se
SOA:Serial: 1, TTL: 86400s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:43ms

SPF Analysis

SPF Record:
v=spf1 include:qualityunit.com include:servers.mcsv.net +mx -all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does liveagent.se compare?

See how liveagent.se stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on WordPress CMS with popular plugins like Yoast SEO and Slider Revolution, indicating a modern and flexible technical stack. Hosting is supported by Amazon AWS DNS infrastructure, ensuring reliability. Performance is moderate with good mobile responsiveness and accessibility features. SEO is well implemented with meta tags, Open Graph, and JSON-LD structured data. The site uses JavaScript libraries including jQuery and Vimeo Player for media content. Cookie consent is managed by the Complianz GDPR plugin, reflecting attention to privacy compliance. Overall, the technical implementation is solid with opportunities for security hardening.
Professional PDF & Marketing Data

Download the liveagent.se report as PDF

Get the complete analysis in a shareable PDF format, delivered instantly to your email with lifetime access.

PDF Report & Export

PDF download, email delivery, unlock code

39.90 €one-time • Incl. 21% VAT

Marketing Intelligence

Contact emails, phone numbers & warm leads

49.90 €one-time • Incl. 21% VAT

Plan Comparison

FeaturePDF ReportMarketing+
Full security analysis
Professional PDF export
Email delivery
Lifetime access + unlock code
Contact emails & phones
Marketing outreach data

Already purchased?

Order summary

Domainliveagent.se
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

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