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Is mylivechat.com a Scam? Security Check Results - My Live Chat

mylivechat.com Security Report Summary

mylivechat.com received a security score of 51 out of 100 in Guard's comprehensive security analysis, classified as "Elevated Risk". This report covers My Live Chat's website security posture. My Live Chat operates in the Technology industry in Canada.

My Live Chat is a well-established provider of live chat software solutions, offering both free and premium services to businesses aiming to enhance customer engagement and support. The company has a strong market presence with over 746,000 accounts and notable clients including Sony, Intel, and Microsoft. Their product suite includes live chat, proactive chat, visitor monitoring, mobile chat apps, and extensive customization options, positioning them as a competitive SaaS provider in the customer communication technology sector. Technically, the website is built on a modern ASP.NET framework with integration of JavaScript libraries, Bootstrap icons, and Google Fonts, hosted on Amazon AWS infrastructure. The site demonstrates excellent mobile optimization, fast performance, and good SEO practices. However, some security best practices such as explicit security headers and published security policies are missing. From a security perspective, the site uses HTTPS with strong SSL encryption and asynchronous script loading to minimize performance impact. There are no visible vulnerabilities or exposed sensitive data. However, the absence of a cookie consent mechanism, security policy, and incident response information indicates room for improvement in compliance and transparency. Overall, the website is professional, trustworthy, and technically sound, with a high legitimacy score based on domain age and WHOIS data. Strategic recommendations include enhancing privacy compliance with cookie consent, publishing security and incident response policies, and implementing additional security headers to strengthen the security posture.

The security scan identified 35 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: JavaScript, Bootstrap Icons, HS Mega Menu, Google Fonts (Poppins, Inter), ASP.NET Web Forms.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and AI-powered business intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is mylivechat.com Safe? Security Analysis for My Live Chat

https://mylivechat.com

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TechnologyCanadamedium
JavaScriptBootstrap IconsHS Mega MenuGoogle Fonts (Poppins, Inter)ASP.NET Web Forms
Analyzed 10/23/2025Completed 12:15:34 PM5mo ago
51
Security Score
MEDIUM RISK

Below Technology avg (72)

10,000+

Domains scanned

500+

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Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

AI Summary

My Live Chat is a well-established provider of live chat software solutions, offering both free and premium services to businesses aiming to enhance customer engagement and support. The company has a strong market presence with over 746,000 accounts and notable clients including Sony, Intel, and Microsoft. Their product suite includes live chat, proactive chat, visitor monitoring, mobile chat apps, and extensive customization options, positioning them as a competitive SaaS provider in the customer communication technology sector. Technically, the website is built on a modern ASP.NET framework with integration of JavaScript libraries, Bootstrap icons, and Google Fonts, hosted on Amazon AWS infrastructure. The site demonstrates excellent mobile optimization, fast performance, and good SEO practices. However, some security best practices such as explicit security headers and published security policies are missing. From a security perspective, the site uses HTTPS with strong SSL encryption and asynchronous script loading to minimize performance impact. There are no visible vulnerabilities or exposed sensitive data. However, the absence of a cookie consent mechanism, security policy, and incident response information indicates room for improvement in compliance and transparency. Overall, the website is professional, trustworthy, and technically sound, with a high legitimacy score based on domain age and WHOIS data. Strategic recommendations include enhancing privacy compliance with cookie consent, publishing security and incident response policies, and implementing additional security headers to strengthen the security posture.

Detected Technologies

JavaScriptBootstrap IconsHS Mega MenuGoogle Fonts (Poppins, Inter)ASP.NET Web Forms

16 urgent findings need attention

3 critical · 13 high

  • + 8 more findings in the full report below
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Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

7 findings

30/100

GDPR Compliance

3 findings

65/100

NIS2 Compliance

9 findings

2/100

Email Security

2 findings

80/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

My Live Chat operates in the technology sector, focusing on SaaS live chat solutions for businesses of various sizes. Their competitive advantage lies in offering a free version alongside premium plans, attracting a large user base. The company targets website owners and customer support teams seeking real-time visitor engagement tools. Revenue streams likely include subscription plans and add-on services. The presence of major client logos and testimonials indicates strong market credibility. The company maintains partnerships with related service providers such as on-premise chat (zchat.com) and software obfuscation tools, enhancing their ecosystem. Growth indicators include a large number of active accounts and continuous feature expansion. The business model emphasizes ease of integration, customization, and mobile accessibility.

Extracted Contact Information

Marketing Intelligence Data

Security Posture Analysis

Comprehensive Security Assessment

The security maturity of My Live Chat is moderate to high. The use of HTTPS and SSL encryption for chat communications ensures data confidentiality. The asynchronous loading of scripts reduces attack surface related to performance issues. However, the lack of published security policies, incident response plans, and vulnerability disclosure mechanisms suggests limited transparency and preparedness in security governance. No security headers were detected in the provided data, which could expose the site to certain web-based attacks. The absence of cookie consent mechanisms may also pose compliance risks under GDPR. Overall, while technical security controls are in place, organizational security practices and compliance disclosures require enhancement to meet best practices.

Strategic Recommendations

Priority Actions for Security Improvement

1

Publish a comprehensive security policy page detailing security controls and practices.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

My Live Chat

Description:

My Live Chat provides free and paid live chat software solutions for websites to engage visitors, boost sales, and improve customer support.

Key Services:
Live chat softwareProactive chatVisitor monitoringLive co-browsingAgent consoleMobile chat appsCustomizationAnalyticsIntegrations and plugins
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
JavaScriptBootstrap IconsHS Mega MenuGoogle Fonts (Poppins, Inter)ASP.NET Web Forms
Frameworks:
ASP.NET
Platforms:
Web
Performance:

fast

Mobile:

excellent

Accessibility:

good

SEO:

good

Security Assessment

Security Score:
85/100
Best Practices:
  • HTTPS enabled
  • SSL chat communication feature
  • Client-side scripts loaded asynchronously

Analytics & Tracking

Tracking Level:minimal
Privacy Compliance:basic

Advertising & Marketing

Transparency Level:basic

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is fully accessible with rich content and professional design.

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

30/100
Score

Missing Strict-Transport-Security header

HIGH

Forces HTTPS connections

Missing X-Content-Type-Options header

MEDIUM

Prevents MIME type sniffing

Missing Content-Security-Policy header

HIGH

Controls resources the browser is allowed to load

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Missing Referrer-Policy header

LOW

Controls referrer information sent with requests

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

65/100
Score

No Cookie Policy found

HIGH

GDPR requires clear information about cookie usage

No Cookie Consent Banner found

HIGH

GDPR requires explicit consent for non-essential cookies

No Data Protection Officer mentioned

LOW

Large organizations may need to designate a DPO under GDPR

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy0% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

2/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

Critical sector without clear security compliance

HIGH

Detected sectors: energy, transport, banking, digital

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

80/100
Score

No DKIM record found

MEDIUM

DKIM adds cryptographic signatures to emails

DMARC Partial Enforcement

LOW

DMARC only applies to 25% of messages

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:spf.protection.outlook.com -all
DNS Lookups:1/10
Policy:-all
DMARC Details
Policy:quarantine(25% enforcement)
Aggregate Reports:support@mylivechat.com
MTA-STS Details

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

62/100
Score

Weak Protocols Supported

HIGH

Server supports weak protocols: TLSv1.1

OCSP Stapling Not Enabled

LOW

OCSP stapling improves performance and privacy

Certificate Transparency Not Implemented

LOW

Certificate is not logged in Certificate Transparency logs

SSL Certificate Expires Within 90 Days

MEDIUM

SSL certificate expires in 30 days

Mixed Content Detected

MEDIUM

7 resources loaded over insecure HTTP

Partial SSL/TLS Assessment

LOW

Completed 3 of 4 security checks due to time constraints

Protocol Support

TLSv1.3TLSv1.2TLSv1.1

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

85/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

DNS Records

A Records:23.158.40.195
Name Servers:
ns-1304.awsdns-35.orgDNS only
ns-1727.awsdns-23.co.ukDNS only
ns-412.awsdns-51.comDNS only
ns-601.awsdns-11.netDNS only
SOA:Serial: 1, TTL: 86400s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:41ms

SPF Analysis

SPF Record:
v=spf1 include:spf.protection.outlook.com -all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

0/100
Score

High-Risk Service Exposed: FTP

HIGH

Port 21 (FTP) is publicly accessible - FTP - Often unencrypted file transfer

High-Risk Service Exposed: RPC

HIGH

Port 135 (RPC) is publicly accessible - RPC - Windows RPC endpoint

High-Risk Service Exposed: NetBIOS

HIGH

Port 139 (NetBIOS) is publicly accessible - NetBIOS - Windows file sharing

Critical Service Exposed: MSSQL

CRITICAL

Port 1433 (MSSQL) is publicly accessible - MSSQL - Database server

Critical Service Exposed: MySQL

CRITICAL

Port 3306 (MySQL) is publicly accessible - MySQL - Database server

Critical Service Exposed: RDP

CRITICAL

Port 3389 (RDP) is publicly accessible - RDP - Remote Desktop, prime ransomware target

How does mylivechat.com compare?

See how mylivechat.com stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on a robust ASP.NET Web Forms framework, utilizing modern JavaScript libraries and CSS frameworks for UI components and responsiveness. Hosting on Amazon AWS provides reliable infrastructure. The site demonstrates fast loading times and excellent mobile optimization. SEO is supported by proper meta tags and structured navigation. However, there is no detected CMS, which may limit content management flexibility. The use of asynchronous script loading is a positive performance and security practice. Technical debt appears low, but modernization opportunities include adopting newer frontend frameworks and enhancing security headers. Overall, the technical implementation supports a professional and scalable web presence.
Professional PDF & Marketing Data

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PDF Report & Export

PDF download, email delivery, unlock code

39.90 €one-time • Incl. 21% VAT

Marketing Intelligence

Contact emails, phone numbers & warm leads

49.90 €one-time • Incl. 21% VAT

Plan Comparison

FeaturePDF ReportMarketing+
Full security analysis
Professional PDF export
Email delivery
Lifetime access + unlock code
Contact emails & phones
Marketing outreach data

Already purchased?

Order summary

Domainmylivechat.com
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

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