Is puzzel.com Safe? Security Analysis for Puzzel
https://puzzel.comCheck if puzzel.com is a scam or legitimate. Free security scan and reviews.
Below Technology avg (72)
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Puzzel is a Norway-based AI-native customer experience (CX) ecosystem provider offering a modular SaaS platform designed to empower contact centers with AI-powered tools such as conversational intelligence, workforce management, and virtual agents. The company targets CX leaders and enterprises seeking to improve customer service efficiency and personalization. The website demonstrates a mature digital presence with modern technologies including HubSpot CMS, Google Analytics 4, and multiple marketing and tracking integrations. Security posture is strong with HTTPS, security headers, and cookie consent mechanisms, though explicit security policies and incident response details are not publicly available. The absence of public WHOIS data reduces transparency but the overall business credibility is supported by consistent branding, detailed product offerings, and customer trust signals. Strategic recommendations include publishing security and incident response policies, adding vulnerability disclosure mechanisms, and enhancing direct contact information for security and compliance inquiries.
Detected Technologies
21 urgent findings need attention
9 critical · 12 high
- + 13 more findings in the full report below
Keep puzzel.com under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
5 findings
55/100
GDPR Compliance
3 findings
68/100
NIS2 Compliance
9 findings
2/100
Email Security
4 findings
80/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Puzzel occupies a strong position in the European CX technology market with over 25 years of experience. Its AI-native approach and modular product suite provide competitive advantages in delivering scalable, human-first customer service solutions. The business model is SaaS-based with a focus on flexibility and integration across industries including retail, banking, energy, and government. The company leverages partnerships and a comprehensive marketing ecosystem to drive growth. The website content and customer logos indicate a medium-sized enterprise with a focus on innovation and customer-centric values. No parent or subsidiary companies were identified from the data provided.
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS with strong SSL configuration and implements key security headers, indicating good baseline security hygiene. Cookie consent and privacy policies demonstrate GDPR compliance. However, the lack of a published security policy, incident response plan, or vulnerability disclosure program limits transparency and may impact trust for security-conscious customers. No vulnerabilities or exposed sensitive data were detected in the HTML content. The use of multiple third-party tracking scripts requires ongoing monitoring to mitigate supply chain risks. Overall, the security posture is good but could be improved with enhanced transparency and dedicated security communications.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a detailed security policy and incident response plan on the website.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Puzzel
Puzzel is the AI-native CX ecosystem designed to help agents deliver faster and more human service at scale with less effort and more impact. It offers a modular, AI-powered contact center platform with solutions for conversational intelligence, workforce management, case management, and virtual agents.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- Cookie consent banner with opt-in/out
- No exposed sensitive data in HTML
- Use of security headers
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and navigation
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Weak Referrer-Policy configuration
LOWCurrent value: "no-referrer-when-downgrade"
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, banking, health, digital
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 50 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
High-Risk Service Exposed: FTP
HIGHPort 21 (FTP) is publicly accessible - FTP - Often unencrypted file transfer
Service Exposed: SSH
MEDIUMPort 22 (SSH) is publicly accessible - SSH - Secure but can be brute-forced
Critical Service Exposed: Telnet
CRITICALPort 23 (Telnet) is publicly accessible - Telnet - Unencrypted remote access
High-Risk Service Exposed: RPC
HIGHPort 135 (RPC) is publicly accessible - RPC - Windows RPC endpoint
High-Risk Service Exposed: NetBIOS
HIGHPort 139 (NetBIOS) is publicly accessible - NetBIOS - Windows file sharing
Critical Service Exposed: SMB
CRITICALPort 445 (SMB) is publicly accessible - SMB - Windows file sharing, high risk
Critical Service Exposed: MSSQL
CRITICALPort 1433 (MSSQL) is publicly accessible - MSSQL - Database server
Critical Service Exposed: Oracle
CRITICALPort 1521 (Oracle) is publicly accessible - Oracle - Database server
Critical Service Exposed: MySQL
CRITICALPort 3306 (MySQL) is publicly accessible - MySQL - Database server
Critical Service Exposed: RDP
CRITICALPort 3389 (RDP) is publicly accessible - RDP - Remote Desktop, prime ransomware target
Critical Service Exposed: PostgreSQL
CRITICALPort 5432 (PostgreSQL) is publicly accessible - PostgreSQL - Database server
Critical Service Exposed: Redis
CRITICALPort 6379 (Redis) is publicly accessible - Redis - In-memory database
High-Risk Service Exposed: Elasticsearch
HIGHPort 9200 (Elasticsearch) is publicly accessible - Elasticsearch - Search engine
Critical Service Exposed: MongoDB
CRITICALPort 27017 (MongoDB) is publicly accessible - MongoDB - NoSQL database
How does puzzel.com compare?
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🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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