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Is servicesaustralia.gov.au a Scam? Security Check Results - Services Australia

servicesaustralia.gov.au Security Report Summary

servicesaustralia.gov.au received a security score of 51 out of 100 in Guard's comprehensive security analysis, classified as "Elevated Risk". This report covers Services Australia's website security posture. Services Australia operates in the Government industry in Australia.

Services Australia is the official Australian government agency responsible for delivering a wide range of social services and government payments, including Medicare, Centrelink, and child support. The website serves a broad audience including individuals, health professionals, businesses, and community groups, positioning itself as a critical public service platform. The site demonstrates a high level of professionalism and trustworthiness, consistent with its government status and .gov.au domain. Technically, the website is built on Drupal CMS and leverages modern web technologies such as JavaScript, New Relic for performance monitoring, Microsoft Clarity for user behavior analytics, and Google Tag Manager for marketing and analytics integration. The site is well-optimized for performance, mobile responsiveness, accessibility, and SEO, reflecting a mature digital infrastructure. From a security perspective, the site enforces HTTPS with strong SSL configuration and implements multiple security headers to protect users. No vulnerabilities or exposed sensitive data were detected. Privacy and cookie policies are comprehensive and GDPR compliant, though explicit security policy and incident response information are not publicly detailed. The WHOIS data is unavailable due to registry restrictions typical for Australian government domains, but the domain's legitimacy is strongly supported by consistent branding and official content. Overall, Services Australia presents a secure, reliable, and user-friendly platform for government service delivery. Strategic recommendations include publishing explicit security policies, vulnerability disclosure mechanisms, and enhancing transparency around data protection officer contacts to further strengthen trust and compliance.

The security scan identified 21 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: JavaScript, New Relic monitoring, Microsoft Clarity, Google Tag Manager.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and AI-powered business intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

S

Is servicesaustralia.gov.au Safe? Security Analysis for Services Australia

https://servicesaustralia.gov.au

Check if servicesaustralia.gov.au is a scam or legitimate. Free security scan and reviews.

GovernmentAustraliaenterprise
JavaScriptNew Relic monitoringMicrosoft ClarityGoogle Tag Manager
Analyzed 7/27/2025Completed 12:59:15 PM8mo ago
51
Security Score
MEDIUM RISK

Below Government avg (70)

10,000+

Domains scanned

500+

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SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

AI Summary

Services Australia is the official Australian government agency responsible for delivering a wide range of social services and government payments, including Medicare, Centrelink, and child support. The website serves a broad audience including individuals, health professionals, businesses, and community groups, positioning itself as a critical public service platform. The site demonstrates a high level of professionalism and trustworthiness, consistent with its government status and .gov.au domain. Technically, the website is built on Drupal CMS and leverages modern web technologies such as JavaScript, New Relic for performance monitoring, Microsoft Clarity for user behavior analytics, and Google Tag Manager for marketing and analytics integration. The site is well-optimized for performance, mobile responsiveness, accessibility, and SEO, reflecting a mature digital infrastructure. From a security perspective, the site enforces HTTPS with strong SSL configuration and implements multiple security headers to protect users. No vulnerabilities or exposed sensitive data were detected. Privacy and cookie policies are comprehensive and GDPR compliant, though explicit security policy and incident response information are not publicly detailed. The WHOIS data is unavailable due to registry restrictions typical for Australian government domains, but the domain's legitimacy is strongly supported by consistent branding and official content. Overall, Services Australia presents a secure, reliable, and user-friendly platform for government service delivery. Strategic recommendations include publishing explicit security policies, vulnerability disclosure mechanisms, and enhancing transparency around data protection officer contacts to further strengthen trust and compliance.

Detected Technologies

JavaScriptNew Relic monitoringMicrosoft ClarityGoogle Tag Manager

7 urgent findings need attention

1 critical · 6 high

Continuous monitoring

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Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

1 finding

0/100

GDPR Compliance

3 findings

58/100

NIS2 Compliance

8 findings

17/100

Email Security

4 findings

70/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

Services Australia operates as a government entity providing essential social services and payments to Australian citizens and residents. Its market position is that of a primary government service provider with a broad mandate covering healthcare, social welfare, child support, and business services. The business model is service-oriented, funded by government budgets, focusing on accessibility and compliance rather than profit. The target customer segments include individuals requiring social support, health professionals, businesses interacting with government programs, and community groups. The agency maintains partnerships with related government portals such as myGov, Centrelink Business Online, and Child Support Business Online, forming an integrated ecosystem for service delivery. Growth indicators are aligned with government policy and social needs rather than commercial metrics. The website's professional content, consistent branding, and trust signals reinforce its authoritative position in the market.

Security Posture Analysis

Comprehensive Security Assessment

The website exhibits a strong security posture with enforced HTTPS, robust SSL configuration, and implementation of key security headers such as Content-Security-Policy and Strict-Transport-Security. There is no evidence of exposed sensitive information or use of vulnerable libraries. The presence of monitoring tools like New Relic and Microsoft Clarity indicates active performance and security monitoring. However, the absence of publicly available security policies, incident response contacts, and vulnerability disclosure programs represents a gap in transparency and user assurance. Compliance with privacy regulations is evident through comprehensive privacy and cookie policies. Incident response readiness and security culture indicators are not explicitly documented, suggesting an area for improvement to align with best practices and enhance stakeholder confidence.

Strategic Recommendations

Priority Actions for Security Improvement

1

Publish a detailed security policy and incident response plan accessible to users.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

Services Australia

Description:

We deliver government payments and services

Key Services:
Government paymentsSocial servicesChild supportMedicareCentrelink
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
JavaScriptNew Relic monitoringMicrosoft ClarityGoogle Tag Manager
Frameworks:
Drupal CMS
Performance:

fast

Mobile:

excellent

Accessibility:

excellent

SEO:

excellent

Security Assessment

Security Score:
90/100
Best Practices:
  • HTTPS enforced
  • Use of security headers
  • No exposed sensitive data in HTML
  • No vulnerable libraries detected

Analytics & Tracking

Services:
Microsoft ClarityGoogle Analytics (via GTM)New Relic Browser
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Tracking Pixels:
Microsoft ClarityNew Relic
Marketing Tools:
Microsoft Clarity
Transparency Level:good

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is a government portal for Australian social services

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

0/100
Score
Analysis failed - content could not be retrieved

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

58/100
Score

No Cookie Policy found

HIGH

GDPR requires clear information about cookie usage

No Cookie Consent Banner found

HIGH

GDPR requires explicit consent for non-essential cookies

Privacy policy may not be GDPR compliant

MEDIUM

Privacy policy lacks explicit GDPR compliance elements

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy0% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

17/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

70/100
Score

No DKIM record found

MEDIUM

DKIM adds cryptographic signatures to emails

No BIMI Record

LOW

BIMI displays brand logos in email clients

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:spf.humanservices.gov.au include:_spf.createsend.com ip4:203.13.3.118 ip4:203.13.3.97 ip4:203.13.3.125 ip4:203.13.3.126 ip4:203.13.3.20/31 ip4:113.20.5.177 ip4:161.146.241.64/27 -all
DNS Lookups:2/10
Policy:-all
DMARC Details
Policy:reject
Aggregate Reports:dhs-au@rua.agari.com
Forensic Reports:dhs-au@ruf.agari.com

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

0/100
Score

Unable to retrieve SSL certificate

CRITICAL

Could not establish secure connection to retrieve certificate information

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

75/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

Domain Transfer Lock Not Enabled

MEDIUM

Domain can be transferred without authorization

Domain Registration Details

Protection Level
moderateDNSSEC OFF

DNS Records

A Records:13.236.242.190, 54.206.239.18, 54.252.75.26
Name Servers:
ns1.servicesaustralia.gov.au
ns2.servicesaustralia.gov.au
MX Records:
10: mailin12.servicesaustralia.gov.au
10: mailin9.servicesaustralia.gov.au
10: mailin11.servicesaustralia.gov.au
10: mailin10.servicesaustralia.gov.au
10: mailin8.servicesaustralia.gov.au
10: mailin7.servicesaustralia.gov.au

DNSSEC Status

DNSSEC Not Enabled

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does servicesaustralia.gov.au compare?

See how servicesaustralia.gov.au stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on Drupal CMS, utilizing modern JavaScript frameworks and libraries. It integrates advanced monitoring and analytics tools including New Relic Browser, Microsoft Clarity, and Google Tag Manager. The site demonstrates fast loading times, excellent mobile optimization, and strong accessibility features. Structured data using JSON-LD enhances SEO and content discoverability. Hosting details are not explicitly identified but are consistent with government-grade infrastructure. The technical implementation reflects a mature and well-maintained digital platform with minimal technical debt and strong operational stability.
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PDF Report & Export

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Marketing Intelligence

Contact emails, phone numbers & warm leads

49.90 €one-time • Incl. 21% VAT

Plan Comparison

FeaturePDF ReportMarketing+
Full security analysis
Professional PDF export
Email delivery
Lifetime access + unlock code
Contact emails & phones
Marketing outreach data

Already purchased?

Order summary

Domainservicesaustralia.gov.au
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

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