Is smartsupp.com Safe? Security Analysis for Smartsupp.com, s.r.o.
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Below Technology avg (72)
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Smartsupp.com, s.r.o. is a Czech Republic-based technology company specializing in conversational commerce solutions, including live chat, chatbots, and AI-powered shopping assistants. The company targets businesses seeking to enhance customer engagement and boost online sales through multichannel communication platforms. With over 100,000 customers and a strong market presence, Smartsupp offers tiered SaaS subscription plans tailored to various business sizes and needs. The website reflects a mature digital presence with excellent design, SEO, and mobile optimization, supporting its market positioning as a reliable and innovative provider in the e-commerce technology sector. Technically, the site leverages modern web technologies such as Hugo, JavaScript frameworks, and integrates multiple third-party services for analytics, marketing, and consent management. Security posture is strong with HTTPS enforcement and security headers, though explicit security policies and incident response contacts are absent. The absence of WHOIS data for the domain is a notable anomaly but does not detract significantly from the overall legitimacy given the comprehensive business information and trust signals present on the site.
Detected Technologies
9 urgent findings need attention
9 high
- + 1 more findings in the full report below
Keep smartsupp.com under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
6 findings
30/100
GDPR Compliance
1 finding
95/100
NIS2 Compliance
8 findings
17/100
Email Security
1 finding
98/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Smartsupp operates in the competitive conversational commerce market, leveraging AI and chatbot technologies to differentiate its offerings. Its business model is subscription-based SaaS, with multiple pricing tiers catering to freelancers, small businesses, and large enterprises. The company demonstrates strong growth indicators through extensive integrations, positive user reviews, and a broad customer base including notable brands. Its partnership ecosystem includes integrations with major platforms and marketing tools, enhancing its value proposition. The company’s focus on multichannel engagement aligns with current market trends emphasizing seamless customer communication across platforms. Strategic observations suggest continued investment in AI capabilities and platform integrations will sustain competitive advantage.
Extracted Contact Information
Marketing Intelligence Data
Physical Addresses (1)
Company Registration
Smartsupp.com, s.r.o.
CZ03668681
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with HTTPS enforced and multiple security headers implemented, reducing common web vulnerabilities. Cookie consent mechanisms comply with GDPR requirements, indicating attention to privacy regulations. However, the lack of a published security policy, incident response contacts, and vulnerability disclosure mechanisms suggests room for improvement in transparency and readiness. No critical vulnerabilities or exposed sensitive data were detected in the analyzed content. The use of third-party scripts necessitates ongoing monitoring to mitigate supply chain risks. Overall, the security maturity is good but could be enhanced by formalizing policies and incident response procedures.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and compliance.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Smartsupp.com, s.r.o.
A conversational commerce platform providing live chat, chatbots, and AI tools to help businesses engage with website visitors and customers.
excellent
consistent
Technical Stack
fast
excellent
good
excellent
Security Assessment
- HTTPS enforced
- Cookie consent banner implemented
- No exposed sensitive data in HTML
- Use of security headers
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking detected
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 58 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
- •No domain protection locks enabled
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does smartsupp.com compare?
See how smartsupp.com stacks up against similar websites in the same industry.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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Community rating
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