Is sobot.com Safe? Security Analysis for Sobot
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Below Technology avg (72)
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Sobot is a technology company specializing in AI-powered omnichannel contact center solutions. Founded in 2014 and headquartered in Singapore with offices in New York and Beijing, Sobot offers a comprehensive suite of customer service products including AI Agent, Live Chat, Chatbot, Voice Call Center, Ticketing System, and WhatsApp API. Their platform integrates multiple communication channels to provide seamless customer engagement and operational efficiency. The company positions itself as a competitive alternative to established players by offering integrated solutions with advanced AI capabilities and cost-effective pricing. Technically, the website leverages modern web technologies including Nuxt.js and integrates multiple large language models (LLMs) such as OpenAI and Amazon Bedrock to power its AI features. The platform supports multiple operating systems and devices, indicating a mature and versatile technical infrastructure. Google Tag Manager is used for analytics and marketing tracking, reflecting a standard approach to user data collection. From a security perspective, the site uses HTTPS and emphasizes secure AI with data privacy and compliance. However, there is a lack of visible security headers and no publicly disclosed privacy or cookie policies, which are areas for improvement. The WHOIS data is incomplete and malformed, limiting transparency about domain registration, which slightly impacts trustworthiness. Overall, Sobot presents a professional and trustworthy business with strong AI-driven customer service offerings. Strategic recommendations include enhancing transparency through comprehensive privacy and security policies, improving security header implementation, and clarifying domain registration details to bolster trust and compliance.
Detected Technologies
10 urgent findings need attention
10 high
- + 2 more findings in the full report below
Keep sobot.com under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
8 findings
15/100
GDPR Compliance
2 findings
70/100
NIS2 Compliance
8 findings
17/100
Email Security
3 findings
80/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Sobot operates in the competitive AI contact center software market, targeting businesses across e-commerce, retail, and enterprise sectors. Their all-in-one platform differentiates by integrating multiple communication channels and advanced AI capabilities, including generative AI and scenario-based AI tailored for retail. The business model is SaaS-based, generating revenue through subscriptions and value-added services such as knowledge base management and workflow automation. The company maintains a global presence with offices in key markets and active social media engagement. Growth indicators include a high aggregate customer rating and a broad product portfolio. Partnerships with major AI providers and integration with popular platforms like Shopify and WordPress enhance their ecosystem. The company emphasizes affordability and customer service responsiveness as competitive advantages.
Extracted Contact Information
Marketing Intelligence Data
Security Posture Analysis
Comprehensive Security Assessment
Sobot demonstrates a moderate to good security posture with HTTPS enforced and a strategic focus on secure AI ensuring data privacy and compliance. However, the absence of explicit security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options reduces defense-in-depth. No incident response or vulnerability disclosure information is publicly available, which could hinder rapid response to security events. The lack of published privacy and cookie policies also raises compliance concerns, particularly regarding GDPR and other data protection regulations. No known vulnerabilities or exposed sensitive data were detected in the analyzed content. Overall, while foundational security practices are in place, enhancements in transparency, policy publication, and technical security controls are recommended to elevate the security maturity level.
Strategic Recommendations
Priority Actions for Security Improvement
Publish comprehensive privacy and cookie policies with clear GDPR compliance statements and consent mechanisms.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Sobot
Sobot leads in omnichannel & AI contact center solutions. Sobot customer service software includes AI Agent, Live Chat, Chatbot, Voice, Ticketing, WhatsApp API. Provides integrated, omnichannel and intelligent customer service with quicker response and lower price.
excellent
consistent
Technical Stack
moderate
good
good
good
Security Assessment
- HTTPS enabled
- Use of secure AI with data privacy and compliance focus
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking detected.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No DMARC reporting
LOWDMARC aggregate reports not configured
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
- •Privacy/proxy registration detected
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does sobot.com compare?
See how sobot.com stacks up against similar websites in the same industry.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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