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Is suicidecallbackservice.org.au a Scam? Security Check Results - Suicide Call Back Service

suicidecallbackservice.org.au Security Report Summary

suicidecallbackservice.org.au received a security score of 57 out of 100 in Guard's comprehensive security analysis, classified as "Elevated Risk". This report covers Suicide Call Back Service's website security posture. Suicide Call Back Service operates in the Non-profit industry in Australia.

Suicide Call Back Service is a government-funded, non-profit organization providing free, 24/7 telephone and online counselling services for individuals affected by suicide in Australia. The service targets people feeling suicidal, those worried about someone at risk, bereaved individuals, and health professionals. Delivered by Lifeline, it holds a strong market position as a trusted national mental health support provider. The website is well-branded, professionally designed, and content-rich, offering extensive resources and support information. Technically, the website is built on WordPress with a modern tech stack including jQuery, Bootstrap, Google Analytics, Facebook Pixel, Hotjar, and Genesys Messenger for chat support. It demonstrates good mobile optimization, accessibility, and SEO practices. Performance is moderate, with room for optimization. Security measures include HTTPS, reCAPTCHA, and secure integration of third-party scripts, though some security headers could be improved. The security posture is solid with no evident vulnerabilities or exposed sensitive data. Privacy compliance is good, with clear privacy and cookie policies and GDPR considerations. However, WHOIS data is incomplete and malformed, which slightly impacts trust but is likely due to registry restrictions rather than malicious intent. Overall, the website is trustworthy, professional, and serves a critical public health function. Strategic recommendations include enhancing security headers, publishing an incident response policy, and adding a vulnerability disclosure mechanism to further strengthen trust and security culture.

The security scan identified 34 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: jQuery, Google Analytics, Google Tag Manager, Facebook Pixel, Hotjar, Google reCAPTCHA, Genesys Messenger Chat Widget.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and AI-powered business intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is suicidecallbackservice.org.au Safe? Security Analysis for Suicide Call Back Service

https://suicidecallbackservice.org.au

Check if suicidecallbackservice.org.au is a scam or legitimate. Free security scan and reviews.

Non-profitAustraliamedium
jQueryGoogle AnalyticsGoogle Tag ManagerFacebook PixelHotjar+2 more
Analyzed 7/27/2025Completed 6:35:36 PM8mo ago
57
Security Score
MEDIUM RISK

10,000+

Domains scanned

500+

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AI Summary

Suicide Call Back Service is a government-funded, non-profit organization providing free, 24/7 telephone and online counselling services for individuals affected by suicide in Australia. The service targets people feeling suicidal, those worried about someone at risk, bereaved individuals, and health professionals. Delivered by Lifeline, it holds a strong market position as a trusted national mental health support provider. The website is well-branded, professionally designed, and content-rich, offering extensive resources and support information. Technically, the website is built on WordPress with a modern tech stack including jQuery, Bootstrap, Google Analytics, Facebook Pixel, Hotjar, and Genesys Messenger for chat support. It demonstrates good mobile optimization, accessibility, and SEO practices. Performance is moderate, with room for optimization. Security measures include HTTPS, reCAPTCHA, and secure integration of third-party scripts, though some security headers could be improved. The security posture is solid with no evident vulnerabilities or exposed sensitive data. Privacy compliance is good, with clear privacy and cookie policies and GDPR considerations. However, WHOIS data is incomplete and malformed, which slightly impacts trust but is likely due to registry restrictions rather than malicious intent. Overall, the website is trustworthy, professional, and serves a critical public health function. Strategic recommendations include enhancing security headers, publishing an incident response policy, and adding a vulnerability disclosure mechanism to further strengthen trust and security culture.

Detected Technologies

jQueryGoogle AnalyticsGoogle Tag ManagerFacebook PixelHotjarGoogle reCAPTCHAGenesys Messenger Chat Widget

11 urgent findings need attention

11 high

  • + 3 more findings in the full report below
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Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

8 findings

15/100

GDPR Compliance

4 findings

53/100

NIS2 Compliance

9 findings

2/100

Email Security

4 findings

70/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

The Suicide Call Back Service operates as a non-profit entity funded by the Australian Government and delivered by Lifeline. Its business model focuses on providing free mental health counselling and suicide prevention services nationwide. The service leverages partnerships with government and health organizations to maintain credibility and reach. Target customers include individuals at risk of suicide, their families, and health professionals. The organization demonstrates growth through comprehensive online resources and multi-channel counselling access (phone, chat, video). The partnership ecosystem includes Lifeline and government health departments, reinforcing its market position and operational stability.

Security Posture Analysis

Comprehensive Security Assessment

The website exhibits a mature security posture with HTTPS enforced, use of Google reCAPTCHA on forms, and integration of secure chat services. Security headers such as X-Content-Type-Options and X-Frame-Options are likely present, though Content-Security-Policy and Referrer-Policy headers are not explicitly detected and should be added. No vulnerabilities or exposed sensitive data were found in the HTML content. The absence of an incident response policy or security contact information is a gap. Privacy policies are comprehensive and GDPR compliant, indicating good data protection practices. Overall, the security culture appears proactive but can benefit from formalized incident response and vulnerability disclosure processes.

Strategic Recommendations

Priority Actions for Security Improvement

1

Implement a Content-Security-Policy header to mitigate XSS and data injection risks.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

Suicide Call Back Service

Description:

Free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7.

Key Services:
24/7 phone counsellingOnline chat and video counselling
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
jQueryGoogle AnalyticsGoogle Tag ManagerFacebook PixelHotjarGoogle reCAPTCHAGenesys Messenger Chat Widget
Frameworks:
Bootstrap
Platforms:
WordPress
Performance:

moderate

Mobile:

good

Accessibility:

good

SEO:

good

Security Assessment

Security Score:
85/100
Best Practices:
  • HTTPS enforced
  • Use of Google reCAPTCHA for forms
  • No exposed sensitive data in HTML
  • Secure chat widget integration

Analytics & Tracking

Services:
Google AnalyticsFacebook PixelHotjar
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Tracking Pixels:
Facebook PixelHotjar
Marketing Tools:
Genesys Messenger
Transparency Level:good

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is a professional, government-funded suicide prevention service.

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

15/100
Score

Missing Strict-Transport-Security header

HIGH

Forces HTTPS connections

Missing X-Frame-Options header

HIGH

Prevents clickjacking attacks

Missing X-Content-Type-Options header

MEDIUM

Prevents MIME type sniffing

Missing Content-Security-Policy header

HIGH

Controls resources the browser is allowed to load

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Missing Referrer-Policy header

LOW

Controls referrer information sent with requests

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

53/100
Score

No Cookie Policy found

HIGH

GDPR requires clear information about cookie usage

No Cookie Consent Banner found

HIGH

GDPR requires explicit consent for non-essential cookies

No Data Protection Officer mentioned

LOW

Large organizations may need to designate a DPO under GDPR

Privacy policy may not be GDPR compliant

MEDIUM

Privacy policy lacks explicit GDPR compliance elements

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy0% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

2/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

Critical sector without clear security compliance

HIGH

Detected sectors: transport, health, digital

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

70/100
Score

No DKIM record found

MEDIUM

DKIM adds cryptographic signatures to emails

No BIMI Record

LOW

BIMI displays brand logos in email clients

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:spf.protection.outlook.com -all
DNS Lookups:1/10
Policy:-all

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

65/100
Score

SSL Certificate Expires Within 90 Days

MEDIUM

SSL certificate expires in 34 days

Weak SSL Key Length

HIGH

SSL certificate uses 256-bit key, which is considered weak

Mixed Content Detected

MEDIUM

1 resources loaded over insecure HTTP

Partial SSL/TLS Assessment

LOW

Completed 2 of 4 security checks due to time constraints

Certificate Details

Subject:suicidecallbackservice.org.au
Issuer:WE1
Valid Until:8/31/2025 (34 days)
SANs:suicidecallbackservice.org.au, *.suicidecallbackservice.org.au

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

65/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

Domain Transfer Lock Not Enabled

MEDIUM

Domain can be transferred without authorization

No DMARC Record

MEDIUM

DMARC policy not configured

Domain Registration Details

Protection Level
basicDNSSEC OFF

DNS Records

A Records:172.67.154.176, 104.21.88.247
AAAA Records:2606:4700:3037::ac43:9ab0, 2606:4700:3031::6815:58f7
Name Servers:
graham.ns.cloudflare.com
nadia.ns.cloudflare.com
MX Records:
0: suicidecallbackservice-org-au.mail.protection.outlook.com
SOA:Serial: 2374319878, TTL: 1800s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:64ms

SPF Analysis

SPF Record:
v=spf1 include:spf.protection.outlook.com -all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does suicidecallbackservice.org.au compare?

See how suicidecallbackservice.org.au stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on WordPress CMS with Bootstrap framework and uses jQuery for client-side scripting. It integrates multiple analytics and tracking tools including Google Analytics, Facebook Pixel, and Hotjar, managed via Google Tag Manager. The site uses Google reCAPTCHA for bot protection and Genesys Messenger for live chat support. Performance is moderate with potential for optimization. The site is mobile-optimized and accessible, with good SEO metadata and structured data (JSON-LD). Technical risks include reliance on multiple third-party scripts which require ongoing security monitoring. Hosting provider details are not explicitly identified from the content.
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Marketing Intelligence

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49.90 €one-time • Incl. 21% VAT

Plan Comparison

FeaturePDF ReportMarketing+
Full security analysis
Professional PDF export
Email delivery
Lifetime access + unlock code
Contact emails & phones
Marketing outreach data

Already purchased?

Order summary

Domainsuicidecallbackservice.org.au
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

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