Is text.com Safe? Security Analysis for Text, Inc.
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Below Technology avg (72)
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Text, Inc. operates Text App, an AI-first customer service automation platform designed to streamline and scale support operations for businesses. Founded in 2002, the company positions itself as a leader in AI-powered customer service solutions, offering integrated AI agents, live chat, and help desk functionalities. The platform targets businesses seeking to enhance customer engagement and operational efficiency through automation and data-driven insights. The website demonstrates a mature digital presence with comprehensive content, strong branding, and notable client endorsements, indicating a well-established market position. Technically, the website leverages modern web technologies including React and Next.js frameworks, supported by a robust analytics and marketing stack featuring Google Tag Manager, Microsoft Clarity, HubSpot, and multiple tracking pixels. The site is mobile-optimized, accessible, and SEO-friendly, reflecting a high level of digital maturity. Integration with LiveChat and partner services further enhances its ecosystem connectivity. From a security perspective, the site enforces HTTPS and employs standard best practices, though explicit security headers and incident response information are limited. Privacy and cookie policies are comprehensive and GDPR-compliant, with active consent mechanisms. The absence of WHOIS registration details due to privacy protection limits domain trust verification but is justified given the business type. Overall, Text, Inc. presents a credible, professional, and secure online presence with a strong focus on AI-driven customer service solutions. Strategic recommendations include enhancing security header implementation, publishing incident response contacts, and establishing a vulnerability disclosure policy to further strengthen trust and compliance.
Detected Technologies
8 urgent findings need attention
8 high
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Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
5 findings
55/100
GDPR Compliance
2 findings
83/100
NIS2 Compliance
9 findings
2/100
Email Security
2 findings
87/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Text, Inc. operates in the technology sector, focusing on AI-powered customer service automation delivered via a SaaS model. The company targets medium to large enterprises seeking scalable support solutions. Its competitive advantage lies in combining AI agents with live chat and help desk tools, enriched by a customer data platform and knowledge hub. The business model is subscription-based with tiered pricing from $25 to $3999 per month. The company maintains a strong partnership ecosystem including LiveChat, ChatBot, HelpDesk, and KnowledgeBase, enhancing its product offerings and market reach. Growth indicators include high-profile clients such as Adobe, PayPal, and Mercedes-Benz, and measurable business impacts like increased revenue and order values. The company also invests in marketing and analytics tools to optimize customer engagement and conversion.
Extracted Contact Information
Marketing Intelligence Data
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a solid security posture with enforced HTTPS and no visible exposure of sensitive data. Use of reputable third-party analytics and tracking services is balanced with comprehensive privacy and cookie policies, including consent mechanisms aligned with GDPR. However, explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options are not clearly present, representing an area for improvement. Incident response and vulnerability disclosure information are absent, which could hinder rapid mitigation of security issues. The security culture appears professional but could benefit from enhanced transparency and formalized security communication channels.
Strategic Recommendations
Priority Actions for Security Improvement
Implement and explicitly publish comprehensive security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Text, Inc.
Text App is an AI customer service platform designed to help companies deliver automated support experiences. By combining AI agents, live chat, and help desk features, Text App allows businesses to streamline communication, reduce response times, and improve customer satisfaction.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of reputable third-party analytics and tracking
- Cookie consent mechanism present
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking detected.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, banking, digital
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does text.com compare?
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🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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