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Is ticksy.com a Scam? Security Check Results - Ticksy

ticksy.com Security Report Summary

ticksy.com received a security score of 64 out of 100 in Guard's comprehensive security analysis, classified as "Moderate Risk". This report covers Ticksy's website security posture. Ticksy operates in the Technology industry in N/a.

Ticksy is a customer support SaaS platform focused on providing simple and effective help desk solutions primarily targeting Envato authors, freelancers, and small to medium businesses. The company offers a range of features including private and public ticketing, integrations with popular marketplaces, knowledgebase management, and customizable branding. The website reflects a professional and user-friendly approach with clear calls to action and customer testimonials, positioning Ticksy as a niche player in the customer support software market. Technically, the website is built on WordPress with modern integrations such as Google Analytics, Mixpanel, and Intercom for analytics and customer engagement. The site is hosted with Cloudflare as registrar and DNS provider, uses HTTPS, and implements GDPR-compliant cookie consent mechanisms. Performance and mobile optimization are good, though some accessibility features are basic. The technical stack is modern and well-maintained, supporting a positive user experience. From a security perspective, the site enforces HTTPS and has domain transfer protections but lacks DNSSEC and advanced HTTP security headers. There is no publicly available security policy or incident response contact, which could be improved. GDPR compliance is well addressed with clear privacy and cookie policies. No critical vulnerabilities or suspicious patterns were detected, indicating a generally secure posture. Overall, Ticksy presents a trustworthy and professional online presence with solid technical and privacy practices. Strategic improvements in security headers, DNSSEC, and published security policies would enhance trust and compliance further.

The security scan identified 31 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: WordPress 6.5.7, jQuery 3.7.1, Google Analytics, Mixpanel, Intercom, FontAwesome, GDPR Cookie Compliance plugin, Disqus Comments.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and AI-powered business intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is ticksy.com Safe? Security Analysis for Ticksy

https://ticksy.com

Check if ticksy.com is a scam or legitimate. Free security scan and reviews.

TechnologyN/asmall
WordPress 6.5.7jQuery 3.7.1Google AnalyticsMixpanelIntercom+3 more
Analyzed 10/16/2025Completed 2:14:32 AM6mo ago
64
Security Score
MEDIUM RISK

Below Technology avg (72)

10,000+

Domains scanned

500+

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Access tierFull report or marketing add-on

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SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

AI Summary

Ticksy is a customer support SaaS platform focused on providing simple and effective help desk solutions primarily targeting Envato authors, freelancers, and small to medium businesses. The company offers a range of features including private and public ticketing, integrations with popular marketplaces, knowledgebase management, and customizable branding. The website reflects a professional and user-friendly approach with clear calls to action and customer testimonials, positioning Ticksy as a niche player in the customer support software market. Technically, the website is built on WordPress with modern integrations such as Google Analytics, Mixpanel, and Intercom for analytics and customer engagement. The site is hosted with Cloudflare as registrar and DNS provider, uses HTTPS, and implements GDPR-compliant cookie consent mechanisms. Performance and mobile optimization are good, though some accessibility features are basic. The technical stack is modern and well-maintained, supporting a positive user experience. From a security perspective, the site enforces HTTPS and has domain transfer protections but lacks DNSSEC and advanced HTTP security headers. There is no publicly available security policy or incident response contact, which could be improved. GDPR compliance is well addressed with clear privacy and cookie policies. No critical vulnerabilities or suspicious patterns were detected, indicating a generally secure posture. Overall, Ticksy presents a trustworthy and professional online presence with solid technical and privacy practices. Strategic improvements in security headers, DNSSEC, and published security policies would enhance trust and compliance further.

Detected Technologies

WordPress 6.5.7jQuery 3.7.1Google AnalyticsMixpanelIntercomFontAwesomeGDPR Cookie Compliance pluginDisqus Comments

9 urgent findings need attention

9 high

  • + 1 more findings in the full report below
Continuous monitoring

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Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.

Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

6 findings

40/100

GDPR Compliance

1 finding

95/100

NIS2 Compliance

9 findings

2/100

Email Security

4 findings

75/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

Ticksy operates in the technology sector as a SaaS provider specializing in customer support solutions. Its market positioning leverages integrations with Envato Market and other digital marketplaces, targeting freelancers and small businesses needing efficient help desk software. The business model is subscription-based with a free trial, focusing on ease of use and customer satisfaction. Testimonials and branding consistency support credibility. The company appears small-sized with a domain age consistent with its founding year (2010). Partnerships with Envato and other marketplaces enhance its ecosystem. The website content and technical infrastructure indicate a mature digital presence with room for growth in security and compliance transparency.

Extracted Contact Information

Marketing Intelligence Data

Security Posture Analysis

Comprehensive Security Assessment

The website demonstrates a moderate to good security maturity level. HTTPS is enforced, and domain transfer protections are in place, but DNSSEC is not enabled, which is a recommended best practice. The absence of advanced HTTP security headers such as Content-Security-Policy or X-Frame-Options reduces defense-in-depth. No exposed sensitive data or vulnerable libraries were detected. GDPR compliance is evident through cookie consent and privacy policy. However, the lack of a published security policy or incident response contact limits transparency and readiness. Overall, the security posture is adequate for the business size but could be improved with additional controls and documentation.

Strategic Recommendations

Priority Actions for Security Improvement

1

Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

Ticksy

Description:

Ticksy provides simple, beautiful customer support software designed for support agents and customers, focusing on ease of use and customer satisfaction.

Key Services:
Private & Public TicketsEnvato & Other IntegrationsKnowledgebaseCompany BrandingLive & Email NotificationsMultilingual SupportEmail PipingCustom Fields
Content Quality:

good

Branding:

consistent

Technical Stack

Technologies:
WordPress 6.5.7jQuery 3.7.1Google AnalyticsMixpanelIntercomFontAwesomeGDPR Cookie Compliance pluginDisqus Comments
Frameworks:
WordPress
Platforms:
Web
Performance:

moderate

Mobile:

good

Accessibility:

basic

SEO:

good

Security Assessment

Security Score:
75/100
Best Practices:
  • HTTPS enforced
  • ClientTransferProhibited domain status
  • GDPR cookie consent implemented

Analytics & Tracking

Services:
Google AnalyticsMixpanel
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Tracking Pixels:
MixpanelIntercom
Marketing Tools:
MixpanelIntercom
Transparency Level:basic

Website Quality Assessment

Design Quality:good
User Experience:good
Content Relevance:good
Navigation Clarity:good
Professionalism:good
Trustworthiness:high

Key Observations

1

Website is fully accessible with no blocking or WAF challenges.

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

40/100
Score

Missing Strict-Transport-Security header

HIGH

Forces HTTPS connections

Missing X-Frame-Options header

HIGH

Prevents clickjacking attacks

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Missing Referrer-Policy header

LOW

Controls referrer information sent with requests

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

95/100
Score

No Data Protection Officer mentioned

LOW

Large organizations may need to designate a DPO under GDPR

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy85% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

2/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

Critical sector without clear security compliance

HIGH

Detected sectors: energy, transport, digital

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

75/100
Score

DMARC not enforcing

MEDIUM

DMARC policy is set to "none"

No BIMI Record

LOW

BIMI displays brand logos in email clients

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 a mx include:_spf.google.com include:stspg-customer.com include:servers.mcsv.net ~all
DNS Lookups:5/10
Policy:~all
DKIM Selectors Found
Selector:k1(1296-bit rsa)
Selector:s1(1440-bit rsa)
DMARC Details
Policy:none
Aggregate Reports:dev@ticksy.com

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

42/100
Score

Weak Protocols Supported

HIGH

Server supports weak protocols: TLSv1.1

OCSP Stapling Not Enabled

LOW

OCSP stapling improves performance and privacy

Certificate Transparency Not Implemented

LOW

Certificate is not logged in Certificate Transparency logs

SSL Certificate Expires Within 90 Days

MEDIUM

SSL certificate expires in 54 days

Weak SSL Key Length

HIGH

SSL certificate uses 256-bit key, which is considered weak

Mixed Content Detected

MEDIUM

4 resources loaded over insecure HTTP

Partial SSL/TLS Assessment

LOW

Completed 3 of 4 security checks due to time constraints

Protocol Support

TLSv1.2TLSv1.3TLSv1.1

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

80/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

DMARC Policy Set to None

LOW

DMARC is configured but not enforcing any policy

DNS Records

A Records:104.18.10.186, 104.18.11.186
Name Servers:
joan.ns.cloudflare.comDNS only
yichun.ns.cloudflare.comDNS only
MX Records:
5: alt2.aspmx.l.google.com
1: aspmx.l.google.com
10: alt3.aspmx.l.google.com
10: alt4.aspmx.l.google.com
5: alt1.aspmx.l.google.com
SOA:Serial: 2386039614, TTL: 1800s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:58ms

SPF Analysis

SPF Record:
v=spf1 a mx include:_spf.google.com include:stspg-customer.com include:servers.mcsv.net ~all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does ticksy.com compare?

See how ticksy.com stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on a modern WordPress CMS platform with version 6.5.7, leveraging popular JavaScript libraries like jQuery and third-party services including Google Analytics, Mixpanel, Intercom, and Disqus for analytics, customer engagement, and comments. The hosting and DNS are managed via Cloudflare, providing reliable infrastructure and domain management. Performance is moderate with good mobile optimization and SEO practices. The site uses a GDPR cookie compliance plugin to manage user consent. Technical debt appears low, but enabling DNSSEC and improving security headers would reduce risks. The site is well-structured with clear navigation and professional design, supporting a positive user experience.
Professional PDF & Marketing Data

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PDF Report & Export

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39.90 €one-time • Incl. 21% VAT

Marketing Intelligence

Contact emails, phone numbers & warm leads

49.90 €one-time • Incl. 21% VAT

Plan Comparison

FeaturePDF ReportMarketing+
Full security analysis
Professional PDF export
Email delivery
Lifetime access + unlock code
Contact emails & phones
Marketing outreach data

Already purchased?

Order summary

Domainticksy.com
Access tierFull report or marketing add-on

Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.

VisaMastercardApple PayGoogle Pay

Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.

SEQ SIA

Lastadijas 12 k-3, Riga, Latvia, LV-1050

Reg. No. 40203410806 • VAT LV40203410806

Support: guard@offseq.com+371 2256 5353

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