Is user.com Safe? Security Analysis for User.com
https://user.comCheck if user.com is a scam or legitimate. Free security scan and reviews.
Below Technology avg (72)
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
User.com is a comprehensive marketing automation platform designed to help businesses streamline their marketing, sales, and customer support processes. Positioned as an all-in-one SaaS solution, it offers a wide range of tools including customer data platforms, personalization engines, no-code automation builders, analytics, loyalty programs, and multi-channel communication channels such as email, SMS, WhatsApp, and live chat. The platform targets marketing, sales, support, and product teams across various industries including SaaS, e-commerce, education, finance, healthcare, and real estate. User.com is part of the Positive Group and operates primarily from France. Technically, the website is built on modern web technologies including Webflow CMS, Google Tag Manager, and uses AWS Cloudfront CDN for hosting and performance optimization. The site is well-optimized for mobile devices, features good accessibility and SEO practices, and integrates cookie consent mechanisms compliant with GDPR. The presence of multiple language versions and extensive product documentation indicates a mature digital infrastructure. From a security perspective, User.com enforces HTTPS, provides a dedicated security overview page, and claims regular penetration testing and audits. While explicit security headers are not fully visible in the HTML, the overall posture is strong with GDPR compliance and cookie consent mechanisms in place. No critical vulnerabilities or exposed sensitive data were detected. However, the WHOIS data for the domain is unavailable, which slightly reduces trust but is common for privacy reasons. Overall, User.com presents a professional, trustworthy, and technically sound platform with strong business credibility and compliance focus. Strategic recommendations include enhancing transparency on incident response, publishing security.txt, and reinforcing security headers to further improve trust and security posture.
Detected Technologies
8 urgent findings need attention
8 high
Keep user.com under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
7 findings
30/100
GDPR Compliance
2 findings
80/100
NIS2 Compliance
8 findings
17/100
Email Security
No critical findings yet
100/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
User.com operates in the competitive marketing automation SaaS market, offering a broad suite of tools that integrate customer data management, personalization, automation, analytics, and multi-channel communication. Its market positioning leverages trust signals such as customer reviews and certifications, and it targets a diverse set of industries and team functions. The business model is subscription-based SaaS with a focus on enabling teams to automate workflows and improve customer engagement. The company benefits from being part of the Positive Group, which may provide additional resources and stability. The website content and structure indicate a focus on customer success and expert support, which are key competitive advantages. The partnership ecosystem includes integrations with hundreds of apps, enhancing platform extensibility.
Extracted Contact Information
Marketing Intelligence Data
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
User.com demonstrates a mature security posture with enforced HTTPS, GDPR compliance, cookie consent mechanisms, and claims of regular penetration testing and audits. The presence of a dedicated security overview page indicates transparency and commitment to security best practices. However, the absence of explicit security headers in the HTML and lack of publicly available incident response contacts or vulnerability disclosure policies are areas for improvement. No exposed sensitive data or vulnerable libraries were detected. The platform's security culture appears strong, supported by dedicated customer support and compliance with privacy regulations. Overall, the security posture is robust but could benefit from enhanced transparency and additional security controls.
Strategic Recommendations
Priority Actions for Security Improvement
Publish explicit security headers such as X-Frame-Options and X-Content-Type-Options to enhance protection against common web attacks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
User.com
User.com is a marketing automation platform that helps companies streamline processes and grow their business faster and transform behavior into personalized experiences, without the dev time.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- GDPR compliance
- Cookie consent mechanism
- Regular pen testing and auditing claimed
- Security overview page available
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking detected.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 57 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does user.com compare?
See how user.com stacks up against similar websites in the same industry.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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