Is usersnap.com Safe? Security Analysis for Usersnap
https://usersnap.comCheck if usersnap.com is a scam or legitimate. Free security scan and reviews.
Above Technology avg (72)
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Usersnap is a mature SaaS company founded in 2011, specializing in user feedback and product development platforms. It serves product teams, developers, and customer support teams by providing tools for visual feedback capture, in-app surveys, changelogs, and integrations with popular workflow tools. The company positions itself as a market leader with over 10,000 customers including reputable brands. The website reflects a professional and well-branded presence with excellent content quality and user experience. Technically, the website is built on Webflow CMS and hosted on AWS infrastructure, leveraging modern analytics and marketing technologies such as Amplitude, Mixpanel, Hotjar, and Google Tag Manager. The site is mobile-optimized, fast, and SEO-friendly, demonstrating a high level of digital maturity. From a security perspective, the site enforces HTTPS, uses domain status protections, and implements cookie consent mechanisms. While explicit security headers are not fully visible in the HTML, the overall posture is strong with no exposed sensitive data or vulnerabilities detected. The WHOIS data confirms domain legitimacy and consistency with the business claims. Overall, Usersnap presents a low-risk profile with strong business credibility, good privacy compliance, and a secure technical foundation. Strategic recommendations include enabling DNSSEC, publishing an incident response contact, and enhancing security headers to further strengthen security posture.
Detected Technologies
5 urgent findings need attention
5 high
Keep usersnap.com under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
5 findings
60/100
GDPR Compliance
1 finding
85/100
NIS2 Compliance
6 findings
47/100
Email Security
4 findings
75/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Usersnap operates in the competitive user feedback and product management SaaS market, targeting medium-sized to large product teams and enterprises. Its competitive advantages include a comprehensive all-in-one platform combining visual feedback, surveys, changelogs, and deep integrations with popular tools like Jira, Slack, and Azure DevOps. The company leverages customer testimonials and G2 badges to build trust and credibility. Revenue streams are subscription-based with tiered pricing. The partnership ecosystem includes integrations with major workflow and communication platforms. Growth indicators include a large customer base and continuous feature expansion. The company maintains a professional online presence with clear calls to action for demos and signups.
Security Posture Analysis
Comprehensive Security Assessment
Usersnap demonstrates a mature security posture with HTTPS enforced and domain registration protections in place. The website uses cookie consent banners aligned with GDPR compliance. No direct incident response contacts or security.txt files were found, which is a minor gap. The use of multiple third-party analytics and marketing tools is extensive but appears managed with privacy considerations. No vulnerabilities or exposed sensitive data were detected in the HTML content. Security headers are not explicitly visible but likely configured at the server level. Overall, the security maturity is good but could be improved by publishing explicit incident response information and enabling DNSSEC.
Strategic Recommendations
Priority Actions for Security Improvement
Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Usersnap
A user feedback and product development platform designed for high-productivity product teams. Collect screen capture issues, in-app surveys, new feature ideas, and promote releases.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Use of clientDeleteProhibited and other domain status flags to prevent unauthorized changes
- Cookie consent banner implemented
- No exposed sensitive data in HTML
- Use of security and privacy pages
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Weak DKIM Key
HIGHDKIM selector 'google' uses 392-bit key
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does usersnap.com compare?
See how usersnap.com stacks up against similar websites in the same industry.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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