Is usertesting.com Safe? Security Analysis for UserTesting
https://usertesting.comCheck if usertesting.com is a scam or legitimate. Free security scan and reviews.
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
UserTesting is a leading enterprise SaaS provider specializing in human insight platforms that enable businesses to gather UX research, product feedback, and marketing insights. The company holds a strong market position with a comprehensive suite of services including an AI-powered platform, expert consulting, and a vast participant network. Their digital infrastructure is modern, leveraging Drupal CMS, cloud hosting, and advanced analytics tools such as New Relic and Google Analytics. Security measures are robust, featuring HSTS, strong SSL certificates, and no known critical vulnerabilities, though TLS protocols could be updated for enhanced security. The company demonstrates good compliance with GDPR and provides clear privacy and cookie policies. Overall, UserTesting exhibits a mature security posture and a well-optimized, professional web presence.
Detected Technologies
8 urgent findings need attention
8 high
Keep usertesting.com under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
4 findings
55/100
GDPR Compliance
4 findings
58/100
NIS2 Compliance
7 findings
25/100
Email Security
No critical findings yet
100/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
UserTesting operates in the technology sector, targeting large enterprises and product teams seeking actionable customer insights. Their business model revolves around SaaS offerings combined with human-centric services, enabling rapid innovation and improved customer experiences. The company maintains a strong partnership ecosystem, including subsidiaries like UserZoom and EnjoyHQ, enhancing their market reach. Their content strategy includes rich case studies, customer testimonials, and educational resources, supporting their leadership in the human insights market. UserTesting's extensive use of marketing and analytics tools indicates a data-driven approach to customer engagement and growth.
Security Posture Analysis
Comprehensive Security Assessment
The security posture of UserTesting is strong, with effective use of security headers such as HSTS and X-Content-Type-Options, and a valid 2048-bit SSL certificate issued by a trusted CA. The absence of legacy SSL/TLS protocols and known vulnerabilities like Heartbleed and POODLE reflects good security hygiene. However, the lack of DNSSEC and CAA records suggests areas for improvement in domain security. No explicit incident response or vulnerability disclosure information was found, which could be enhanced to improve transparency and trust. GDPR compliance is evident, supported by comprehensive privacy and cookie policies. Overall, the company demonstrates a proactive security stance suitable for an enterprise SaaS provider.
Strategic Recommendations
Priority Actions for Security Improvement
Enable and enforce TLS 1.2 or higher protocols to ensure modern encryption standards.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
Insufficient contact information
MEDIUMGDPR requires organizations to provide clear contact details
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
SPF Details
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Soon
HIGHSSL certificate expires in 24 days
Certificate Details
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does usertesting.com compare?
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🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
PDF download, email delivery, unlock code
Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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