Is zendesk.com.br Safe? Security Analysis for Zendesk
https://zendesk.com.brCheck if zendesk.com.br is a scam or legitimate. Free security scan and reviews.
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Zendesk is a leading enterprise software company specializing in AI-powered customer service solutions. The website targets businesses of all sizes, offering a comprehensive suite of services including AI agents, ticketing systems, messaging, voice, and quality assurance. The company maintains a strong market position with a professional and well-branded online presence, supporting multiple languages and international markets. Technically, the site leverages modern frameworks such as Next.js and React, integrates marketing and analytics tools like Marketo and Google Tag Manager, and is hosted with Cloudflare DNS services, ensuring fast performance and mobile optimization. Security posture is robust with HTTPS enforcement, security headers, and cookie consent mechanisms, although explicit incident response and vulnerability disclosure information are not publicly available. Overall, the site demonstrates a mature digital infrastructure and strong business credibility, with minor recommendations to enhance transparency in security policies.
Detected Technologies
8 urgent findings need attention
8 high
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Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
6 findings
40/100
GDPR Compliance
1 finding
95/100
NIS2 Compliance
7 findings
25/100
Email Security
6 findings
40/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates in the technology sector, focusing on SaaS customer service solutions enhanced by AI. Its business model revolves around subscription-based software offerings targeting enterprises and SMBs. The company’s competitive advantage lies in its AI integration and comprehensive product suite. The website reflects a global footprint with localized content for Brazil and other regions. Marketing efforts include events like the Zendesk AI Summit and extensive use of analytics and advertising platforms. The absence of direct contact emails or phone numbers suggests a preference for controlled lead generation via forms. The company maintains a professional ecosystem with partner sites and a strong social media presence, reinforcing its market position and growth orientation.
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a solid security foundation with HTTPS, strict transport security, X-Frame-Options, and X-XSS-Protection headers. Cookie consent is managed via OneTrust, indicating GDPR compliance. No exposed sensitive data or vulnerable libraries were detected in the analysis. However, the lack of explicit incident response contacts and vulnerability disclosure policies represents a gap in transparency and readiness communication. The security score is high but could be improved by publishing dedicated security policies and contact channels for reporting incidents or vulnerabilities. Overall, Zendesk demonstrates a mature security culture aligned with enterprise standards.
Strategic Recommendations
Priority Actions for Security Improvement
Publish explicit incident response contact information and procedures on the website.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Premiado software de atendimento ao cliente viabilizado por IA usado por 200 mil clientes, oferecendo atendimento via mensagem de texto, celular, telefone, e-mail, chat em tempo real e redes sociais.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- Cookie consent mechanism
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 66 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
- •No domain protection locks enabled
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does zendesk.com.br compare?
See how zendesk.com.br stacks up against similar websites in the same industry.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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PDF Report & Export
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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