Is zendesk.tw Safe? Security Analysis for Zendesk
https://zendesk.twCheck if zendesk.tw is a scam or legitimate. Free security scan and reviews.
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SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
AI Summary
Zendesk is a leading global provider of AI-powered customer service software solutions, trusted by over 200,000 customers worldwide. The website targets enterprise and business customers in Taiwan, offering a comprehensive suite of services including AI agents, ticketing systems, messaging, voice, and workforce management. The company positions itself as a mature, enterprise-grade SaaS provider with a strong market presence and a focus on innovation in customer experience technology. The technical infrastructure is modern, leveraging Next.js, React, and cloud hosting via Amazon CloudFront, with integrated analytics and consent management tools. Security posture is strong with HTTPS enforcement, security headers, and privacy compliance mechanisms in place. No critical vulnerabilities or blocking mechanisms were detected, indicating a well-maintained and secure web presence. Overall, the website demonstrates high professionalism, excellent content quality, and robust business credibility.
Detected Technologies
8 urgent findings need attention
8 high
Keep zendesk.tw under constant watch
Guard tracks your live infrastructure daily: certificate expiry, DNS & mail authentication drift, uptime changes, subdomain inventory, and unexpected tracker or content shifts. A full timeline captures every diff so you can prove remediation and spot regressions instantly.
Security drift alerts
Risk score drops, new high-severity issues, and header hardening gaps
Compliance watch
GDPR / NIS2 posture changes with governance evidence snapshots
Infrastructure surface
Unexpected open services, SSL expiry, DNS & email authentication changes
Content & tracker intelligence
Marketing tech shifts, analytics drift, and AI recommendation updates
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Security Headers
6 findings
40/100
GDPR Compliance
1 finding
95/100
NIS2 Compliance
7 findings
25/100
Email Security
5 findings
50/100
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates in the technology sector, specializing in customer service software solutions with AI integration. Its business model is SaaS-based, targeting enterprises, SMBs, and startups. The company has a broad global footprint with localized websites and multi-language support, indicating a mature international strategy. The presence of extensive product offerings and industry-specific solutions highlights a diversified portfolio. Marketing and analytics tools are well integrated, supporting data-driven growth and customer engagement. The company maintains strong trust signals through privacy policies, cookie consent, and social media presence. No suspicious or privacy-protected WHOIS data suggests transparency and legitimacy. Zendesk's ecosystem includes partnerships and integrations, although no direct partner domains were identified in this analysis.
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with HTTPS enforced and multiple security headers such as X-Frame-Options, Strict-Transport-Security, and X-XSS-Protection. Cookie consent is managed via OneTrust, indicating compliance with privacy regulations including GDPR. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a published vulnerability disclosure or security.txt file and incident response contacts represents an area for improvement. The site uses modern analytics and marketing scripts with consent mechanisms, balancing tracking needs and privacy. Overall, the security posture is strong but could be enhanced by formalizing vulnerability disclosure and incident response information.
Strategic Recommendations
Priority Actions for Security Improvement
Implement and publish a security.txt file to facilitate vulnerability reporting.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Zendesk 是屢獲殊榮的客戶服務軟體，深受超過 200,000 家客戶信賴。 透過簡訊、行動裝置、電話、電子郵件、即時交談以及社群媒體提高客戶滿意度。
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Content Security Policy implied by headers
- Cookie consent management
- No exposed sensitive data in HTML
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
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🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
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📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 71 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
How does zendesk.tw compare?
See how zendesk.tw stacks up against similar websites in the same industry.
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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Marketing Intelligence
Contact emails, phone numbers & warm leads
Plan Comparison
| Feature | PDF Report | Marketing+ |
|---|---|---|
| Full security analysis | ||
| Professional PDF export | ||
| Email delivery | ||
| Lifetime access + unlock code | ||
| Contact emails & phones | — | |
| Marketing outreach data | — |
Already purchased?
Order summary
Digital reports are delivered immediately after payment. By continuing you acknowledge the withdrawal waiver described in our Returns & Refunds policy.
Secure payments processed via EveryPay. Prices in EUR; Incl. 21% VAT.
SEQ SIA
Lastadijas 12 k-3, Riga, Latvia, LV-1050
Reg. No. 40203410806 • VAT LV40203410806
Support: guard@offseq.com • +371 2256 5353
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